Fraud Strategy Lead

🕒 vor 14 Tagen

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $75.000 - $95.000 / Jahr

⏰ Vollzeit

🟠 Senior

🧐 Strategie

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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SquareTrade

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

🛡️ Versicherung

🛒 Einzelhandel

💰 €238.000.000 Private Equity Round im 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade ist ein Unternehmen, das über seine Muttergesellschaft, Allstate Protection Plans, Schutzpläne für Unterhaltungselektronik und Haushaltsgeräte anbietet. Es bietet umfassenden Schutz und Garantiedienstleistungen für Produkte wie Smartphones, Fernseher, Möbel und Großgeräte. Bekannt für seinen innovativen Ansatz im Bereich der Schutzpläne konzentriert sich SquareTrade darauf, seinen Kunden einen unkomplizierten und zuverlässigen Service zu bieten, einschließlich Reparaturen von Mobiltelefonen am selben Tag und einer einfachen Online-Schadensabwicklung. Das Unternehmen arbeitet mit führenden Einzelhändlern und Mobilfunkanbietern in Nordamerika, Europa, Japan und Australien zusammen und seine Schutzpläne werden von einer bedeutenden Anzahl von Verbrauchern den Wettbewerbern vorgezogen. Mit einem starken Engagement für exzellenten Kundenservice sorgt SquareTrade für die Beruhigung seiner Kunden, indem es deren Käufe mit vertrauenswürdigen Schutzlösungen absichert.

Beschreibung

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience • Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage • Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

🎯 Anforderungen

• Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction • Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives • Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements • 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end • Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities • Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them • Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies

🏖️ Vorteile

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as a team • Various corporate perks and discounts