Senior Manager, Provider Partnership Management

🕒 vor 4 Tagen

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🟠 Senior

💰 Account Manager

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Step Up For Students

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201 - 500 Mitarbeiter

📚 Bildung

🤲 Wohltätigkeit

Education • Charity

Step Up For Students ist eine gemeinnützige Organisation mit Sitz in Florida, die Bildungsstipendienprogramme und verwandte Dienstleistungen verwaltet, um Familien zu befähigen, personalisierte Lernoptionen für die Klassen K–12 zu nutzen. Sie verwaltet mehrere Stipendienprogramme (z. B. Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), unterstützt Schüler mit besonderen Fähigkeiten, finanziert Schulgeld für Privatschulen, Nachhilfe, Therapie, Fahrtkostenzuschüsse und arbeitet mit Schulen und Anbietern zusammen. Die Organisation betreibt auch NextSteps, eine Nachrichten- und Kommentarplattform über Bildungswahl, sammelt Spenden (einschließlich Florida-Steuergutschrift-Spenden und andere Spendenvehikel), veröffentlicht Forschung und Berichte und bietet Ressourcen und Portale für Eltern, Schulen und Anbieter. Step Up berichtet, über 1 Million Stipendien finanziert zu haben, verwendet 98,9 % der Mittel für Stipendien und ist seit über 20 Jahren tätig.

Beschreibung

• Manage provider relationships within an assigned region. • Serve as the primary point of contact for provider leadership and key stakeholders. • Develop and maintain strong partnerships with providers. • Identify opportunities to improve provider engagement, participation, and satisfaction. • Lead resolution of complex provider concerns and escalations. • Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs. • Monitor regional performance, trends, and opportunities for improvement. • Support provider growth, retention, and engagement initiatives. • Lead regional projects and strategic initiatives as assigned. • Provide coaching and guidance to less experienced team members. • Prepare reports, recommendations, and updates for leadership. • Represent the organization at provider meetings, events, and conferences.

🎯 Anforderungen

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements. • 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field. • Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment. • Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities. • Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies. • Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority. • Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams. • Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

🏖️ Vorteile

• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future. • Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. • Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. • Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.