Technical Account Manager, Terminal

🕒 vor 3 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧑‍🔧 Technischer Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Stripe

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round im 2021-05

Fintech • eCommerce • B2B

Stripe ist eine Finanzinfrastrukturplattform für Unternehmen. Millionen von Unternehmen – von den größten Konzernen der Welt bis hin zu den ehrgeizigsten Start-ups – nutzen Stripe, um Zahlungen zu akzeptieren, ihre Einnahmen zu steigern und neue Geschäftsmöglichkeiten zu beschleunigen. Die Zentrale des Unternehmens befindet sich in San Francisco und Dublin, mit dem Ziel, das BIP des Internets zu erhöhen.

Beschreibung

• Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. • Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. • Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. • Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. • Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. • Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. • Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. • Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. • Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.

🎯 Anforderungen

• 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent) • Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. • Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. • Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. • Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. • Hands-on experience with mobile (iOS/Android) or web SDKs for payments, • Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. • Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.

🏖️ Vorteile

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development