Systems Analyst

Stelle nicht auf LinkedIn

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $50.000 - $55.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Systemingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Summit

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2008

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

Summit ist eine SaaS-Plattform, die Unternehmen dabei unterstützt, URLs und QR-Codes zu erstellen, anzupassen, zu kürzen und zu verfolgen, mobilfreundliche Landingpages zu erstellen und die Interaktion über Kampagnen hinweg zu analysieren. Sie bietet gebrandete Links, UTM-Tracking, dynamische QR-Codes, 2D-Barcodes, digitale Visitenkarten, Integrationen (einschließlich Shopify und Canva) und eine entwicklerorientierte API, um das Link-Management für Teams und Unternehmen zu automatisieren und zu skalieren. Summit richtet sich mit kostenlosen und Enterprise-Plänen an Geschäftskunden und konzentriert sich auf Anwendungsfälle im Bereich Marketing, Kundenerfahrung und Analytik.

Beschreibung

• Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed. • Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments. • Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices. • Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies. • Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols. • Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor. • Learn new techniques and technologies on the fly AND ask questions to enhance your skillset. • Work effectively in a team environment and contribute to a supportive team culture. • Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s). • Calling customers via phone to help address their technical issues

🎯 Anforderungen

• Bring hands-on experience in systems administration, server support, or a similar technical environment • Approach problem-solving with a strong attention to detail and a focus on root cause, not just quick fixes • Can manage multiple priorities in a fast-moving environment without sacrificing quality • Communicate clearly and effectively with both technical and non-technical audiences • Operate with a customer-first mindset and a commitment to delivering high-quality service • Take ownership of issues and follow them through to resolution • Have a background in Computer Science, Information Technology, or a related field (or equivalent practical experience) • Relevant certifications (e.g., CompTIA A+, Net+, Server+, and Security+, Microsoft MCSA, MCSE, VMware VCP). • Familiarity with ITIL principles.

🏖️ Vorteile

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it • Medical, Dental & Vision – comprehensive coverage with HSA/HRA options • 401(k) with 4% match – we invest alongside you • Parental Leave – paid time for the moments that matter most • Life & Disability Insurance – built-in peace of mind • Wellness Support – resources for your mental and physical health • Free Colocation & Cloud Access – build and experiment in real environments • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture – come as you are, do great work