Partnership Customer Success Manager

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Sumsub

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2015

💼 Beratung

⚖️ Rechtswesen

📦 Logistik

💰 €30.000.000 Series B - Sumsub im 2022-12

Consulting • Legal • Logistics

Sumsub ist ein technologieorientiertes Unternehmen mit dem Schwerpunkt Compliance, das SaaS-Lösungen für die Transaktionsüberwachung, Produkt-Compliance sowie zugehörigen operativen und Pre-Sales-Support für Unternehmen bietet. Das Unternehmen scheint eine Online-Plattform zu betreiben, die Rollen in den Bereichen Betrieb, Recht/Compliance und technischer Support umfasst, und richtet sich mit seinen Dienstleistungen und Tools an andere Unternehmen.

Beschreibung

• Manage day-to-day relationships with partners and key customers across business, technical, and product topics. • Help partners and customers achieve their goals by ensuring smooth communication, strong product adoption, and timely support. • Build trusted relationships with key stakeholders through check-ins, updates, and business reviews. • Identify growth opportunities, potential risks, and areas where Sumsub can bring additional value. • Introduce partners and customers to new product features, support feature rollouts, and collect feedback on product needs. • Share partner and customer feedback internally to help improve processes and product experience. • Act as a liaison between partners and internal teams, including Sales, Solutions, Product, Legal, Marketing, and Customer Success.

🎯 Anforderungen

• Previous experience as a Customer Success Manager, Account Manager, or Business Development Manager, ideally in fintech, payments, crypto, SaaS, or another B2B environment. • Advanced English. • Strong communication skills and the ability to build relationships with different stakeholders. • Basic understanding of KYC, compliance, identity verification, or fraud prevention would be a strong plus. • Good analytical skills, with confidence working with Google Sheets, MS Excel, or similar tools. • Proactive and structured approach, able to identify risks and drive tasks to completion. • Comfortable working cross-functionally with other internal teams.

🏖️ Vorteile

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • Extra time off, including your birthday as a holiday. • 10 personal days each year. • 7 sick days without paperwork. • Time to rest is part of the deal. • Compensation is fair and transparent, benchmarked to the market. • Access to learning opportunities and covering role-specific events. • Team offsites fully covered.