Marketplace Operations Manager

🕒 vor 1 Monat

🌵 Arizona, Florida, +12 weitere Bundesländer – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92.940 - $116.175 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 1%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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SupplyHouse.com

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2004

📦 Logistik

🏭 Fertigung

🛍️ eCommerce

Logistics • Manufacturing • eCommerce

SupplyHouse. com ist ein Online-Händler, der sich auf ein breites Sortiment an Sanitär-, Heizungs-, Klimatechnik- und Elektrozubehör spezialisiert hat. Das Unternehmen bietet eine Vielzahl von Produkten an, darunter PEX-Zubehör, Fittings, Ventile, Werkzeuge und Ressourcen sowohl für professionelle als auch für Hobby-Heimwerker. Mit dem Fokus auf ein umfassendes Angebot an Teilen und Materialien unterstützt SupplyHouse. com seine Kunden mit schnellem Versand, einfachen Rücksendungen und kundenorientierten Dienstleistungen. Das Unternehmen engagiert sich dafür, sowohl Fachleuten als auch allgemeinen Verbrauchern Zugang zu einem umfangreichen Inventar und wettbewerbsfähigen Preisen zu bieten.

Beschreibung

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs • Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification • Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates • Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management • Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live • Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform • Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones • Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows • Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base • Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution • Review weekly feeds for new item suggestions and coordinate with Category Management on additions • Research competitor listings to identify opportunities for improvement in content, imagery, and positioning • Conduct image audits and data cleanup including attribute and filter updates on new brand • Own SOP creation and ongoing maintenance for marketplace operational workflows • Test and document new marketplace features and platform capabilities within the supplier dashboards • Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation • Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution • Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends • Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed • Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

🎯 Anforderungen

• Bachelor's degree in in Business, Marketing, Merchandising, or a related field (or equivalent professional experience) • A minimum of 5 years of experience in marketplace operations, e-commerce merchandising, or a related field • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools • Experience managing supplier or vendor relationships in an operational capacity • Strong organizational skills with the ability to manage multiple workstreams and shifting priorities • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams • Proven ability to document processes and create SOPs in a structured, repeatable format

🏖️ Vorteile

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • And more!