Senior Operations Advisor

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Surety

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2008

🔐 Sicherheit

🔧 Hardware

👥 B2C

Security • Hardware • B2C

Surety ist ein Anbieter von DIY-Smart-Home-Sicherheitslösungen und Alarm. com-Servicepartner, der professionelle Kameras, Alarmsysteme und Home-Automation-Hardware verkauft und gleichzeitig cloudbasiertes Monitoring und technischen Support bietet. Das Unternehmen konzentriert sich auf kostengünstige, vertragsfreie Tarife, KI-fähige Kameras (einschließlich Live-Remote-Guard-Reaktionen und Analyse zur Objekterkennung) sowie umfassende Smart-Home-Integrationen (Schlösser, Lichter, Thermostate, Bewässerung, Hochwassermelder und mehr), um Verbrauchern eine zentralisierte, app-gesteuerte Kontrolle und professionelles Monitoring ohne Techniker vor Ort zu ermöglichen.

Beschreibung

• Supervise, mentor, educate and lead members of the bond operations team to ensure high quality and levels of service for surety programs. • Role to begin with one direct report but expectation is to grow the managerial duties in time. • Review bonds for quality control measurements. • Represent the company at various surety related functions. • Work as part of a team to manage the clients’ daily bond needs, including new and renewal requests. • Facilitate required information exchange between clients and underwriters to secure timely approvals, issuance and delivery of requested bonds. • Maintain and negotiate ongoing communications with clients, underwriters, agents and/or producers to ensure exceptional customer service. • Manage all administrative service delivery functions, including bond issuance, modifications, renewals, cancellations, invoicing and file and database management. • Assist in underwriting data collection and review for determining surety placement of new or transitioning business. • Work as part of a team to ensure high levels of customer service and quality of bond issuance. • Crosstrain and work closely with bond team, with emphasis on new business program placement or transitions, overseeing bond issuance and service.

🎯 Anforderungen

• Bachelor's degree • 5 plus years of prior experience in surety underwriting, risk management, or related field preferred. • Strong analytical skills with ability to collect, analyze, and interpret complex data. • Excellent problem-solving abilities and decision-making skills. • Ability to effectively multitask and manage competing priorities. • Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse stakeholders. • Proficiency in Microsoft Office Suite and relevant software applications. • Knowledge of surety bond regulations and industry standards is a plus. • Proficiency in contract review and analysis. • Willingness to travel domestically and internationally (intermittently) as needed. • Flexible mindset to adapt to potential changes in job responsibilities over time.

🏖️ Vorteile

• Health, vision, and dental insurance • Life and AD&D insurance • Short-term and long-term disability insurance • Flexible Spending Account and Dependent Care Flexible Spending Account • 401(k) plan • Generous paid time off • Paid holidays • Paid Parental Leave • Hybrid work from home schedule • Flex Time • Headspace EAP