Associate Solutions Engineer – Mixed Industries

🕒 vor 7 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💻 Lösungsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mail-Benachrichtigung für neue Jobs einrichten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Talkdesk

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2011

🤝 B2B

🤖 Künstliche Intelligenz

🏥 Gesundheitswesen

💰 €230.000.000 Series D im 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk® ist ein globaler Marktführer für Cloud-Contact-Center-Lösungen für Unternehmen jeder Größe. Talkdesk CX Cloud und die Industry Experience Clouds helfen Unternehmen, modernen Kundenservice auf ihre Weise bereitzustellen. Unsere zuverlässige, flexible und innovative Contact-Center-Plattform nutzt KI und Automatisierung, um außergewöhnliche Ergebnisse für ihre Kundschaft zu erzielen und die Profitabilität zu steigern. Erfahren Sie mehr und starten Sie eine selbstgeführte Demo unter www.talkdesk.com.

Beschreibung

• Support Solutions Engineers and Account Executives with customer discovery, product demonstrations, and technical sales activities • Learn customer business challenges, contact center operations, technical environments, and transformation goals • Assist in preparing and delivering product demonstrations showing how Talkdesk solves customer problems and improves customer experience • Create customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation • Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle • Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities • Explain technical concepts clearly, simply, and in a business-oriented way • Support competitive positioning by learning to differentiate Talkdesk solutions in the market • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices • Develop understanding of how AI, automation, and enterprise integrations transform customer and employee experiences • Develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience • Travel to customer meetings, internal events, and team sessions as needed

🎯 Anforderungen

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience • Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation • Excellent communication, listening, and interpersonal skills • Ability to explain ideas clearly and adapt communication style for different audiences • Strong presentation skills or a desire to develop into a confident presenter • High level of curiosity, coachability, initiative, and willingness to learn • Go-getter attitude • Strong problem-solving skills and ability to connect customer needs to potential solutions • Ability to work effectively in a fast-paced, collaborative environment • Strong organizational skills, attention to detail, and ability to manage multiple priorities • Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders • Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions • AI experience is strongly preferred • Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred • Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred • Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences is preferred • Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus • Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation

🏖️ Vorteile

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees • Potential eligibility for long-term incentives in the form of equity • Potential eligibility for short-term incentives in the form of bonus or commission