Senior CCaaS Engineer

🕒 vor 2 Monaten

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $115.000 - $135.000 / Jahr

⏰ Vollzeit

🟠 Senior

👷🏻‍♀️ Ingenieur

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TAG - The Aspen Group

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10.000+ Mitarbeiter

🏥 Gesundheitswesen

⚕️ Krankenversicherung

Healthcare • Healthcare Insurance

TAG - The Aspen Group ist ein Unternehmen, das sich darauf konzentriert, den Gesundheitssektor zu revolutionieren, indem es die Patientenversorgung und das -erlebnis in verschiedenen Bereichen wie Zahnmedizin und ambulante medizinische Versorgung verbessert. Die Gruppe unterstützt ihre Marken dabei, Barrieren in der Zahnpflege abzubauen, berufliches Wachstum zu fördern und bedeutende Beiträge zur Gesundheitsbranche zu leisten. Mit dem Engagement, seine Teams zu stärken, strebt The Aspen Group an, Lächeln und Selbstvertrauen wiederherzustellen, und macht gleichzeitig Gesundheitsversorgung zugänglich und einfühlsam.

Beschreibung

• Participate as a member of a CCaaS team supporting business needs • Configure the TAG Nice platform to deliver business objectives, including creation, modification and development of scripts within the studio environment to support IVR and chat functions. • Implement system integration and API connections to achieve business objectives and operational efficiencies. • Engineer solutions to critical business problems, being the subject matter expert of CCaaS NiCE platform, features, and functionality • Represent the Telecomm Team to business stakeholders during both project and BAU work. • Develop, receive and confirm CCaaS needs and expectations in writing • Translate needs and expectations into action plans, including cost estimates and timelines • Develop signed off communication flows via NiCE Administration (scripting) and vendor engagement • Work with third party vendors on aligning needs and defining integration needs to internal and external applications • Design and develop automation solutions to enhance the TAG contact Center environment • Maintain all required documentation, including licensing and capacity management • Participate in afterhours and weekend work as needed • Act as a backup to peers • Highly accountable to oneself, to team members, and to clients.

🎯 Anforderungen

• Bachelor’s degree in information technology, Telecommunications, or a related field in a large scale business environment. • 5+ years NiCE CXone Scripting experience • 5+ years business call center requirements gathering • 3+ years of NiCE DFO (Digital First Omnichannel) • 3+ years’ experience with integrating applications into Nice CXone • 3+ years’ experience supporting call center reporting on Nice CXone • 2+ Years other application development experience nice to have • Familiarity with cloud-based telecom solutions and their integration with IT systems. • Ability to learn new technologies as required

🏖️ Vorteile

• paid time off • health • dental • vision • 401(k) savings plan with match