Customer Experience Operations

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🕒 vor 4 Monaten

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💝 Kundenservice

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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tem

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

⚡ Energie

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem ist ein Unternehmen, das Firmen direkt mit Erzeugern erneuerbarer Energien verbindet, sodass sie Energie schneller und kostengünstiger einkaufen können. Durch das Umgehen traditioneller Energieanbieter ermöglicht tem seinen Kunden, Energiekosten um bis zu 25 % zu senken und garantiert einen fairen Preis für erneuerbare Energiequellen. Ihre Plattform bietet volle Transparenz im Energiebeschaffungsprozess und erleichtert Unternehmen das Management von Verträgen, Angeboten, Abrechnung und Insights an einem Ort. Die Mission von tem ist es, eine nachhaltige Energiezukunft zu schaffen, indem erneuerbare Energien für alle zugänglich gemacht werden.

Beschreibung

• Keep operations running accurately • Own and execute back-end processing tasks that keep Customer Experience and the Onboarding and Service team running (document management, data entry, system administration, operational housekeeping). • Deliver work to a consistently high standard of accuracy and attention to detail. • Partner closely with stakeholders so manual processing work is handled efficiently and doesn’t become a bottleneck to customer-facing delivery. • Flag blockers, data issues, or anything that looks wrong early. • Identify repetitive or manual processes and proactively propose solutions to reduce friction (tooling, process redesign, or flagging issues to the right person in Product, Engineering, or Operations). • Adopt existing templates and automation tools to improve your own efficiency. • Contribute to a smarter way of working across the Engine. • Produce clean, clear operational artefacts (process documentation, tickets, action trackers) so work can be picked up easily by others and nothing gets lost. • Communicate progress in a consistent, simple way: what’s done, what’s next, and what’s blocked. • Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot. • Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues. • Liaise confidently with Product, Engineering, and other teams when your work intersects with theirs. • Be curious and communicative; you don’t need to be a technical expert yet.

🎯 Anforderungen

• High attention to detail; takes accuracy seriously and notices when something doesn’t look right. • Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better). • Communicates clearly in writing and documents work so others can follow it. • Comfortable doing manual, repetitive operational work — and motivated to reduce it over time. • Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus. • Escalates early, takes ownership, and doesn’t wait to be told what to do next. • Comfortable working in a fast-paced environment with shifting priorities.

🏖️ Vorteile

• Salary aligned to internal benchmarks and reviewed twice a year. • Stock options so everyone has ownership in our mission. • 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. • Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. • Home working and wellbeing budgets: • Up to £1,200 or €1,200 per year for your remote setup. • Up to £150 or €150 per month for wellbeing.