Enterprise Implementation Program Manager

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Teramind

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2014

🔒 Cybersecurity

☁️ SaaS

⚡ Produktivität

Cybersecurity • SaaS • Productivity

Teramind ist ein Unternehmen für Workforce-Intelligence und Sicherheitssoftware, das Cloud- und selbstgehostete Lösungen für die Überwachung von Mitarbeitern, die Erkennung von Bedrohungen von innen, die Verhinderung von Datenverlusten (DLP) und die Überwachung der Compliance bietet. Seine KI-gestützte Plattform aggregiert Verhaltens-Telemetriedaten, Sitzungsaufzeichnungen, Benachrichtigungen und prädiktive Analysen, um Organisationen dabei zu helfen, interne Risiken zu mindern, regulatorische Compliance durchzusetzen und die Produktivität der Mitarbeiter in hybriden Arbeitsumgebungen zu optimieren. Teramind bietet Integrationen, Managed Services und konfigurierbare Bereitstellungsoptionen für Branchen wie Gesundheitswesen, Finanzdienstleistungen und Call-Center.

Beschreibung

• Participate in late-stage sales conversations for leadership-selected Strategic deals to assess implementation complexity, begin stakeholder mapping, and set realistic implementation expectations with the prospect. • Partner with the assigned CSM and TAM to develop a preliminary implementation plan that can be shared during the sales process, reinforcing Teramind’s credibility as an enterprise-ready vendor. • Conduct internal implementation readiness reviews to identify resource requirements, technical dependencies, and potential risks before the deal closes. • Own the master implementation project plan, including phased rollout schedules, milestone definitions, dependency tracking, and RACI documentation for all workstreams. • Run the implementation cadence: kick-off meetings, weekly status calls, internal syncs, and executive check-ins as required by account complexity. • Serve as the primary coordination point across the internal pod (CSM, TAM, Support, and any Product/Engineering escalations), ensuring all parties are executing against the plan and that nothing falls through the cracks. • Manage multi-stakeholder alignment on the customer side, coordinating across business units, IT/Security teams, project sponsors, and end-user groups who may have competing priorities and timelines. • Identify, document, and escalate implementation risks proactively, maintaining a risk register with mitigation plans and clear ownership. • Ensure the customer’s internal champion is supported and equipped to drive adoption within their organization. • Transition from active project management to adoption monitoring, ensuring that usage milestones defined in the success plan are being hit across deployed business units. • Partner with the CSM to facilitate the first Customer Value Review (CVR), providing implementation context, milestone completion data, and any outstanding items. • Execute a structured handoff to the CSM for ongoing account management, including a comprehensive transition document covering implementation decisions, open items, key contacts, and lessons learned.

🎯 Anforderungen

• 5–8 years of experience in implementation management, program management, or professional services within B2B SaaS, with at least 3 years focused on enterprise-tier customers ($100K+ ACV). • Demonstrated experience managing complex, multi-workstream implementations involving multiple customer stakeholder groups across business units or departments. • Strong project management fundamentals (timeline management, dependency tracking, risk mitigation, RACI frameworks) without rigid adherence to formal methodologies — you know when to bend the process to protect the outcome. • Excellent stakeholder communication skills, including the ability to run executive-level status meetings and translate technical complexity into business-relevant updates. • Experience working in a pod or team-based model alongside CSMs, technical resources, and support teams — you understand swim lanes and know how to lead through influence rather than authority. • Comfort operating in a high-growth environment where processes are still being built — you will be designing the playbook, not just executing an existing one.

🏖️ Vorteile

• Competitive salary • High-quality health benefits • 401(k) with employer match • Career growth opportunities • Unlimited paid time off • Company-issued laptop (choice of Mac or PC) • Professional development budget