Senior Client Operations Advisor – Special Operations

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The Growth Partner

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2022

🤖 Künstliche Intelligenz

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

The Growth Partner ist ein Unternehmen, das sich darauf spezialisiert hat, Unternehmer dabei zu unterstützen, KI-gestützte Unternehmen erfolgreich aufzubauen und zu skalieren. Sie bieten ein erprobtes System, das den Prozess der Gründung und des Wachstums von KI-Unternehmen vereinfacht und über 1. 200 Kunden persönliche Zusammenarbeit und Anleitung bietet. Durch ihre Strategien berichten Kunden von erheblichen Umsätzen, durchschnittlich 18. 105 $ pro Monat, da das Unternehmen den Fokus auf die Optimierung der Geschäftsabläufe mit KI-Technologien legt, um Effizienz und Rentabilität zu steigern.

Beschreibung

• **What You Actually Do** • *Own the hardest client situations:* • - Take full ownership of complex, escalated, or high-risk client accounts — from first signal through to resolution — applying structured thinking at every stage • - Diagnose the root cause behind every at-risk engagement: is it strategy, execution, expectation misalignment, or delivery failure — and build the right intervention accordingly • - Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes • - Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio • *Drive retention and commercial recovery:* • - Monitor engagement health signals across your assigned accounts and intervene before situations deteriorate into formal escalations • - Develop targeted recovery plans that address root causes — not surface-level complaints — and execute them at pace • - Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt and appetite exists • - Track and report weekly on case outcomes, revenue protected, churn signals, and patterns requiring broader operational attention • *Operate as a senior advisor, not just a handler:* • - Lead live advisory sessions with founders — providing direct, implementation-focused guidance across offer, outbound, pipeline, and execution where relevant • - Advise on go-to-market strategy, offer positioning, and 90-day execution priorities when clients need more than just relationship management • - Challenge assumptions, reframe thinking, and reset timelines with the kind of directness that only comes from someone who has seen these situations before • - Act as a signal amplifier between clients and internal delivery teams — translating client reality into structured, actionable feedback • *Build what scales:* • - Contribute to the development of escalation frameworks, retention playbooks, and client risk systems that work beyond your individual caseload • - Identify patterns across accounts that point to broader delivery or operational gaps requiring intervention at leadership level • - Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk over time

🎯 Anforderungen

• *Experience* • - 5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment • - Proven track record managing complex, escalated, or high-risk client accounts with demonstrable recovery and retention outcomes • - Prior experience operating at or advising founder/C-suite level — not just executing, but influencing decisions under pressure • - Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory • - Direct exposure to cold outbound, go-to-market execution, or B2B sales systems — enough to advise clients credibly, not just manage them • *Skills & Competencies* • - Strong diagnostic ability — able to rapidly identify root causes across strategy, execution, expectation, and delivery • - Structured thinker with the ability to build and enforce clear action plans, priorities, and accountability frameworks • - Confident communicator with high emotional intelligence — able to reset expectations, manage difficult conversations, and maintain trust under pressure • - Expert-level negotiation and de-escalation — navigates emotionally and commercially charged situations with composure and precision • - Commercially sharp — understands pricing, business models, and the downstream impact of every client decision • - High executive presence — equally effective on a live Zoom with a frustrated founder as in a written case summary to leadership • - Meticulous documentation discipline — maintains thorough records that support continuity, risk management, and process improvement • *Mindset & Behavioural Fit* • - Senior ownership mentality — operates independently, takes full accountability for outcomes, and doesn't wait to be managed • - Comfortable in ambiguity and fast-moving environments — adapts quickly without losing structure or composure • - Solutions-oriented under pressure — approaches escalations with clarity and a bias toward resolution, not escalation • - AI-native or highly AI-fluent — actively uses AI tools to enhance output quality, response speed, and documentation efficiency • - Discreet, professional, and exercises sound judgment in sensitive, confidential, and commercially significant situations • - Proactive risk detector — spots churn and engagement signals early and acts before situations deteriorate

🏖️ Vorteile

• **What You Get** • - Competitive compensation tied directly to retention, recovery, and expansion outcomes you own • - Fully remote — US, UK, UAE, Canada, or Australia • - Full-time, stable role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter • - Direct line to senior leadership that has built and scaled products past $100M in revenue • - Real growth track — perform in this seat and the scope expands: team lead, broader Special Operations ownership, or a cross-functional senior role