General Manager

🕒 vor 18 Tagen

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

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TheKey

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2002

⚕️ Krankenversicherung

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

TheKey ist der größte und vertrauenswürdigste Anbieter von häuslicher Pflege, spezialisiert auf personalisierte Betreuungsdienste. Mit über 21 Jahren Erfahrung bietet TheKey eine Vielzahl von Dienstleistungen an, darunter häusliche Pflege, Gedächtnispflege, geriatrisches Pflegemanagement und spezielle Betreuung für Erkrankungen wie Alzheimer, Parkinson und mehr. Sie legen Wert auf hochwertige Pflege, die es älteren Erwachsenen ermöglicht, sicher und komfortabel zu Hause zu leben, unterstützt von gut ausgebildeten Pflegekräften und einem engagierten Pflegeteam. Das Unternehmen verpflichtet sich, die häusliche Pflege durch ein menschenzentriertes, technologiebasiertes Modell zu transformieren, um sicherzustellen, dass sowohl Pflegekräfte als auch Klienten die bestmögliche Unterstützung erhalten.

Beschreibung

• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing • Responsible for the location’s financial performance, growth, and profitability. • Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients • Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey • Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients • Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction • Overseeing day-to-day operations in the assigned location(s). • Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development • Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent • Leading or supporting the recruitment, training, and development of new team members • Providing after-hours support for partners, prospective and current clients (including evenings and weekends) • Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues • Additional duties and responsibilities as assigned

🎯 Anforderungen

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience • Five to seven years of leadership experience in health care, elder care, social work, or related industry • Strong understanding of budget management and financial monitoring • Demonstrated leadership skills, including goal setting, training, and mentorship • Proven track record of successfully leading and motivating diverse teams • Multitasker and critical thinker with strong analytical skills • Exceptional interpersonal and communication skills, including writing, speaking, and active listening

🏖️ Vorteile

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance