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Therakos Institute

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🏥 Gesundheitswesen

💊 Pharmazie

Healthcare • Pharmaceuticals

Das Therakos Institute ist die Abteilung für professionelle Weiterbildung und Ressourcen von Therakos (Therakos LLC), die sich darauf konzentriert, Gesundheitsfachkräfte zu unterstützen, die das THERAKOS CELLEX Photopherese-System und die sterile Lösung UVADEX (Methoxsalen) verwenden. Die Website und das Institut bieten klinische Informationen, Bedienerschulungen, Leitlinien zur Patientenidentifikation, Verschreibungsressourcen für die extrakorporale Photopherese (ECP), Kundensupport und Zugangshilfen/Navigationshilfe für die Behandlung von kutanem T-Zell-Lymphom (CTCL) und verwandte Photopherese-Verfahren. Der Inhalt richtet sich an US-amerikanische Gesundheitsfachkräfte und betont Sicherheit, Verschreibungsinformationen und Bedienerkompetenz bei der Nutzung des THERAKOS-Geräts und des zugehörigen Medikaments.

Beschreibung

• - Champion a seamless, customer-first approach across all pods. • - Ensure consistent and efficient delivery of Therakos’ value proposition. • - Ensures Therakos presents a unified face to the customer. • - Lead through collaboration and influence, not formal authority. • - Build strong partnerships within the Pod(s) and with functional leaders to align priorities and resolve challenges. • - Use data-driven insights to guide decisions on resource allocation, timelines, and risk mitigation. • - Develop dashboards and KPIs for Pod performance and customer experience metrics. • - Champion creation, deployment and use of enabling technologies including Veeva, Power BI, and related AI tools. • - Serve as the point of coordination for assigned accounts, proactively identifying risks, removing friction, and ensuring timely follow-through across the Pod. • - Establish and maintain an account health operating rhythm (regular touchpoints, open-issue logs, action tracking, and clear owners/dates) to prevent issues from escalating. • - Partner with Commercial, Medical, and Service, to triage customer needs early, clarify next steps, and align on expected timelines and communications. • - Synthesize customer feedback and operational insights to inform improvements in process, training, tooling, and performance metrics—escalating only when threshold criteria are met. • - Align Pod strategies with corporate goals and priorities. • - Drive scenario and account planning for growth and lifecycle management. • - Create and deploy cross-Pod collaboration and continuous improvement processes. • - Promote transparency and knowledge and best practice sharing across regions and functions. • - Drive Pod planning, execution, reflection and adjustments through advanced understanding of customer needs and best-in-class internal and external capabilities. • - Actively identify and dismantle Pod bottlenecks ensuring accountability for execution across all Pods. • - Ensure critical information is shared within and across Pods ensuring compliant communication and documentation. • - Implement conflict resolution frameworks to manage Pod friction / ensure unification.

🎯 Anforderungen

• - Bachelor’s degree in life sciences, engineering, or business; advanced degree preferred. • - 5-10+ years in biotech/pharma. • - Strong analytical skills and proficiency in building and deploying decision-support capabilities. • - Proven ability to lead through influence in a matrixed environment. • - Experience building and deploying best-in-class customer-facing processes. • - Excellent communication and relationship-building skills. • **Core Competencies** • - Customer-first mindset • - Analytical and strategic thinking • - Process excellence • - Change leadership • - Collaborative leadership without hierarchy • - Influence-based decision-making • - Cross-functional and cross-regional integration

🏖️ Vorteile

• - Competitive salary and benefits package. • - Opportunities for professional development and career growth. • - Collaborative and innovative work environment.