Manager, Product Success – CoCounsel Legal

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🕒 vor 1 Monat

🗽 New York, Michigan, +2 weitere Bundesländer – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147.000 - $273.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

✅ Produktmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Thomson Reuters

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 2008

💼 Beratung

⚖️ Rechtswesen

🛡️ Versicherung

Consulting • Legal • Insurance

Thomson Reuters ist ein globales Content- und Technologieunternehmen, das Fachleuten zuverlässige und präzise Lösungen in den Bereichen Rechtswesen, Steuern und Buchhaltung, internationaler Handel sowie Risikomanagement bietet. Das Unternehmen bietet eine Reihe von Produkten, darunter Rechtsforschungstools, Steuervorbereitungssoftware, Compliance- und Regulierungs-Lösungen sowie Mediendienste wie Reuters für globale Nachrichten. Mit erheblichen Investitionen in generative KI innoviert Thomson Reuters kontinuierlich, um Fachleuten zu helfen, ihre Arbeitsabläufe zu optimieren und ihre Entscheidungsfindung zu verbessern. Ihre Plattformen bedienen verschiedene Branchen wie Anwaltskanzleien, Unternehmen, Steuerfachleute und Medienorganisationen und bieten wesentliche Werkzeuge, die leistungsstarke Technologie mit tiefgehenden Fachinhalten kombinieren.

Beschreibung

• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings

🎯 Anforderungen

• 3+ years leading or managing Customer Success teams (SaaS preferred) • experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • demonstrated passion for developing people and building high-performing teams • proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • understanding of legal workflows, terminology, and common challenges • functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis • strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving • demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable • Bachelor’s degree required; master’s degree or J.D. is a plus • Ability to travel 25%

🏖️ Vorteile

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities • flexible work arrangements, including work from anywhere for up to 8 weeks per year • comprehensive benefit plans to include flexible vacation • two company-wide Mental Health Days off • access to the Headspace app • retirement savings • tuition reimbursement • employee incentive programs • resources for mental, physical, and financial wellbeing