SVP, Operations

🕒 vor 2 Monaten

🌵 Arizona, California, +1 weitere Bundesländer – Remote

🌵 Arizona – Remote 🏄 California – Remote 🗽 New York – Remote

💵 $215.000 - $315.000 / Jahr

⏰ Vollzeit

🔴 Experte

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Tia

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2017

⚕️ Krankenversicherung

🧘 Wellness

Healthcare Insurance • Wellness

Tia ist ein Gesundheitsdienstleister, der umfassende und einfühlsame Pflege anbietet, die speziell auf Frauen zugeschnitten ist, sowohl persönlich als auch virtuell. Mit dem Fokus auf ganzheitliche und integrative Gesundheit unterstützt Tia Frauen während ihrer gesamten Gesundheitsreise und bietet Dienstleistungen in den Bereichen Allgemeinmedizin, Gynäkologie, mentale Gesundheit, Akupunktur, Hautpflege und mehr an. Das Unternehmen betont einen patientenorientierten Ansatz, der Frauen stärkt und sowohl physische als auch mentale Gesundheitsbedürfnisse anspricht. Tia umfasst ein Team von spezialisierten Anbietern, wie z. B. Gynäkologen, Fachkrankenschwestern und Akupunkteuren, und arbeitet mit erstklassigen Gesundheitssystemen zusammen, um die Versorgung zu erweitern. Das Unternehmen engagiert sich dafür, personalisierte Pflege-Lösungen anzubieten, die die unterschiedlichen sozioökonomischen und kulturellen Hintergründe seiner Patientinnen berücksichtigen, und nutzt einen empathischen Ansatz, um die Gesundheitserlebnisse von Frauen zu verbessern.

Beschreibung

• Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals. • Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations. • Own critical operational mandates and drive end-to-end implementation across markets, clinicians, systems, and workflows. • Build scalable operating models that improve access, efficiency, and margin without compromising patient experience. • Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time. • Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross-functional partners. • Maintain a clear, real-time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics. • Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check-ins. • Proactively identify operational risks and root causes, escalate with crisp recommendations, and lead the org toward rapid resolution. • Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality. • Hold teams accountable through clarity, transparency, and consistent follow-through. • Anticipate operational needs 6-12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today • Build, test, and refine operational models that support growth, quality, and financial targets. • Identify bottlenecks before they become crises and lead the organization toward proactive solutions. • Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time. • Coach and develop operational leaders while personally owning high-stakes deliverables. • Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end-to-end alignment on operational performance. • Serve as the COO’s operational proxy, representing Operations with authority and clarity cross-functionally and in and Board-facing forums. • Collaborate with market and clinic leadership to ensure consistent, high-quality operations across all sites and modalities. • Drive a culture of accountability, clear communication, and results across all operational teams. • Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience. • Align operational forecasts with financial plans and ensure leadership has real-time insight into performance. • Lead deep-dive analyses to determine root causes, identify opportunities, and guide decision-making.

🎯 Anforderungen

• 12+ years of operations leadership in healthcare, with significant experience running fee-for-service primary care at scale. • Proven track record of delivering operational, quality, and financial results in a multi-site or multi-market environment. • Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign. • Hands-on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus. • Experience partnering with executive teams and presenting to Boards. • Prior experience in high-growth, operationally complex healthcare environments strongly preferred.

🏖️ Vorteile

• Unlimited vacation • Free Tia membership • Competitive stock option package • $300 one-time WFH stipend • $50/month phone and internet reimbursement • Medical, dental, and vision benefits • 401k program (no matching at this time) • Top of the line 13" Macbook Pro • Travel stipend for team off-sites