Principal Product Manager, Voice AI

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $165.000 - $264.000 / Jahr

⏰ Vollzeit

🔴 Experte

✅ Produktmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Toast

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast ist ein Technologieunternehmen, das sich auf die Bereitstellung integrierter Software- und Hardwarelösungen für die Gastronomie spezialisiert hat. Ihr Angebot umfasst eine umfassende Restaurant-Management-Plattform mit Kassensystemen (POS), Zahlungsabwicklung, Online-Bestellung, Lohnverwaltung und verschiedenen Betriebswerkzeugen, die entwickelt wurden, um die Abläufe in Restaurants zu optimieren. Die Plattform von Toast ist auf die Bedürfnisse verschiedener Restauranttypen zugeschnitten, darunter Schnellrestaurants, Full-Service-Restaurants, Fast-Casual-Restaurants, gehobene Gastronomie, Cafés und Food Trucks. Sie bieten auch Ressourcen wie Brancheneinblicke und Schulungsmaterialien, um den Erfolg von Restaurants zu unterstützen.

Beschreibung

• Define vision & portfolio strategy. Own the long-term vision and multi-quarter roadmap for in-store voice AI and the platform that enables multiple use cases across FOH/BOH. Balance short-term pilots with long-term platform investments. • Run vendor & technical evaluation. Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and create benchmarking frameworks for accuracy, latency, privacy, and cost. • Lead commercial conversations. Drive vendor commercial discussions (pricing models, licensing, SLAs) and surface negotiation points — partnering with Procurement and Legal who finalize contracts and budget approvals. • Drive zero → one discovery and pilots. Plan and execute discovery, rapid prototyping, and in-restaurant pilots; iterate based on operational feedback and scale successful experiments. • Design a reusable voice platform. Define APIs, integration patterns, data flows, and tooling that make voice capabilities reusable across guest experiences, staff workflows, and integrations with POS, kitchen systems, and telemetry services. • Lead GTM & commercialization. Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes. • Coordinate cross-functional delivery. Align Engineering, Hardware Ops, Reliability, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption. • Drive operational readiness & reliability. Define operational playbooks, observability, edge/online failover modes, and post-launch monitoring to ensure reliable in-store behavior and low support cost. • Champion field research & validation. Spend time in restaurants to learn operational workflows, validate prototypes, and iterate with real staff and guests. • Mentor & shape product practice. Coach senior PMs and engineers on voice/AI product development, vendor evaluation, and responsible AI practices; contribute to the Product Playbook. • Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

🎯 Anforderungen

• AI product delivery experience. ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio, and experience delivering AI-enabled features or products. • AI Model Evaluation. Hands-on experience defining and owning AI model evaluation (examples: WER/CER, intent accuracy, wake-word false accept/reject, latency, completion/task success), building continuous evaluation and model ops processes (drift detection, automated regression tests, A/B testing, rollback/mitigation playbooks), and partnering with ML teams to run experiments and error analysis. • Zero → one experience. Proven track record taking a product from discovery through prototype and pilot to scale. • Vendor evaluation & commercial acumen. Hands-on experience evaluating AI/voice vendors and participating in vendor commercial conversations (note: Procurement/Legal finalize contracts). • Platform mindset. Ability to design reusable APIs and platform capabilities that enable multiple downstream use cases and teams. • Customer & ops empathy. Experience conducting on-site discovery and validating prototypes in operational environments (restaurant or other physical venues). • Cross-team leadership. Exemplary stakeholder management and ability to align senior partners across hardware, engineering, ops, and GTM, especially on high-visibility initiatives. • Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options