Senior Principal Software Engineer, Go To Market Experiences

🕒 vor 1 Monat

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $246.000 - $394.000 / Jahr

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Toast

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast ist ein Technologieunternehmen, das sich auf die Bereitstellung integrierter Software- und Hardwarelösungen für die Gastronomie spezialisiert hat. Ihr Angebot umfasst eine umfassende Restaurant-Management-Plattform mit Kassensystemen (POS), Zahlungsabwicklung, Online-Bestellung, Lohnverwaltung und verschiedenen Betriebswerkzeugen, die entwickelt wurden, um die Abläufe in Restaurants zu optimieren. Die Plattform von Toast ist auf die Bedürfnisse verschiedener Restauranttypen zugeschnitten, darunter Schnellrestaurants, Full-Service-Restaurants, Fast-Casual-Restaurants, gehobene Gastronomie, Cafés und Food Trucks. Sie bieten auch Ressourcen wie Brancheneinblicke und Schulungsmaterialien, um den Erfolg von Restaurants zu unterstützen.

Beschreibung

• Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes. • Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences • Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes. • Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions. • Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency. • Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity. • Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization. • Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

🎯 Anforderungen

• 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms. • Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams. • Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems. • Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions. • Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes. • Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders. • A track record of mentoring senior engineers and raising the engineering bar within an organization. • Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.

🏖️ Vorteile

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits.