Technical Account Manager

Stelle nicht auf LinkedIn

🕒 vor 7 Monaten

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $75.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🧑‍🔧 Technischer Account Manager

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Trapp Technology

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2007

🔒 Cybersecurity

🤝 B2B

🏢 Unternehmen

Cybersecurity • B2B • Enterprise

Trapp Technology ist ein Anbieter von Managed IT-Diensten und Cloud-Hosting-Lösungen, der 24/7-Sicherheit, Cloud-Anwendungs-Hosting und IT-Support für kleine, mittelständische und große Unternehmen bietet. Das Unternehmen offeriert gehostete virtuelle Desktops und ERP-/Buchhaltungsanwendungs-Hosting, Managed IT- und Helpdesk-Dienste sowie eine Reihe von Cybersecurity-Lösungen, einschließlich ArmorPoint Managed SIEM, SOC-Management, Schwachstellen-Scans, Endpunktschutz, Incident Response und Compliance-Beratung (PCI, HIPAA, NIST). Trapp konzentriert sich auf Geschäftskunden mit professionellen Dienstleistungen, Beratung und maßgeschneiderten Hosting-Lösungen.

Beschreibung

• Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs. • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs. • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services. • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services. • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives. • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities. • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention. • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends. • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs. • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations. • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients. • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction. • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration. • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented. • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.

🎯 Anforderungen

• High School Diploma or GED equivalent, required • Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience) • Minimum 2 years hands-on with SIEM and EDR • Minimum 2 years supporting SOC operations • Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac • Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences • Preferred certifications: Security+, PMP, or equivalent certifications/work experiences. • Reliable high-speed internet connection and backup internet solution • Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration • High aptitude in security technology and business acumen • Excellent written and verbal communication skills • Exceptional organization and time management skills. • Consistently execute and deliver on tasks on time. • Ability to manage multiple tasks and deadlines in a fast-paced environment • Independent, self-starter, team player with a positive attitude