Director of Account Management

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Trustwell

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2023

🍽️ Lebensmittel & Getränke

🏥 Gesundheitswesen

📦 Logistik

Food & Beverage • Healthcare • Logistics

Trustwell ist ein Unternehmen für Software und Dienstleistungen, das Lösungen für Compliance, Rückverfolgbarkeit, Etikettenformulierung und Qualitätsmanagement für die Lebensmittel- und Ergänzungsindustrie bereitstellt. Seine Trustwell Connect Plattform (Kombination der Produkte Genesis und FoodLogiQ) bietet SaaS-Tools für Nährwert- und Rezeptformulierung, regulatorische Etikettierung, Lieferanten-Compliance, Rückverfolgbarkeit der Lieferkette, Rückrufmanagement und einen KI-Regulierungsassistenten (AskReg). Trustwell bedient Lebensmittelhersteller, Einzelhändler, Restaurants, Distributoren und Ergänzungshersteller, um ihnen zu helfen, regulatorische Anforderungen zu erfüllen, die Produktentwicklung zu beschleunigen und die Transparenz der Lieferkette zu verbessern.

Beschreibung

• As the Director of Account Management, you will be responsible for the retention, growth, and overall satisfaction of Trustwell's customer portfolio across SMB, Mid-Market, and Enterprise Accounts. • This role leads both the Account Management team, responsible for renewals and expansion opportunities, and the Key Account Management team, responsible for developing executive-level relationships and driving renewal, upsell, and cross-sell strategies within Trustwell's most strategic customers. • You will play a critical role in building strong client partnerships, maximizing customer value, and driving revenue growth through customer retention and expansion. • Lead, coach, and mentor the account management team to consistently achieve renewal and growth goals, while fostering a culture where customer retention and expansion are always top priorities. • Own renewal, retention, upsell, and cross-sell performance across the account portfolio, with accountability for achieving revenue retention and expansion targets. • Conduct regular portfolio reviews with Account Managers and Key Account Managers to assess renewal risk, validate forecasts, identify expansion opportunities, and ensure execution. • Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a unified approach to customer success. • Drive operational excellence across the account management organization through consistent use of CRM, customer success platforms, account planning processes, and performance reporting.

🎯 Anforderungen

• Proven experience in account management or a similar role, preferably in the food safety or related industry. • Strong leadership skills with a track record of building and managing high-performing teams. • Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders. • Analytical mindset with the ability to interpret customer data and trends. • Strategic thinking and the ability to develop and execute effective account management strategies. • Strong understanding of SaaS customer lifecycle management and revenue metrics (e.g., NRR, CAC, LTV). • Demonstrated success managing complex customer relationships and growing revenue in a fast-paced SaaS environment. • Experience using CRM, customer success platforms, and data tools to manage accounts and forecast revenue. • Exceptional organizational skills and attention to detail, with the ability to manage a complex portfolio of renewals, expansion opportunities, and customer risks. • Proven ability to manage revenue forecasts and deliver predictable retention and expansion results through disciplined portfolio management.

🏖️ Vorteile

• Full healthcare benefits, including medical, dental, and vision. • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus! • Excellent culture, growth opportunities, plus much more...