Patient Support Nurse

🕒 vor 14 Tagen

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

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Valeris

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

💊 Pharmazie

🏥 Gesundheitswesen

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris ist ein vollständig integrierter Vermarktungspartner für die Life-Sciences-Branche, der durch die Fusion von PharmaCord und Mercalis entstanden ist. Das Unternehmen bietet umfassende Lösungen entlang der gesamten Wertschöpfungskette im Gesundheitswesen, um Life-Sciences-Unternehmen dabei zu unterstützen, Produkte auf den Markt zu bringen und den Zugang von Patienten und deren Therapietreue zu verbessern. Valeris bietet Daten- und Strategieeinblicke, Patientenunterstützung und Zugangsprogramme sowie Instrumente zur Einbindung von Gesundheitsdienstleistern. Das Unternehmen betreut über 500 Kunden aus der Life-Sciences-Branche und unterstützt Millionen von Patienten. Mit Hauptsitz in Morrisville, North Carolina und Jeffersonville, Indiana, konzentriert sich Valeris auf die Vermarktung und patientenorientierte Dienstleistungen für pharmazeutische und Life-Sciences-Organisationen.

Beschreibung

• Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup • Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting • Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting • Evaluate and contribute to development of program resources • Coordinate and utilize resources to share and secure financial options for those with financial need. • Follow program guidelines and escalate complex cases according to program policy and procedures. • Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy • Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System) • Support health care provider offices regarding questions, concerns, or challenges with prescription • Report and document adverse events and product/safety complaints as per program SOPs • Participate in program specific customer meetings and training sessions • Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests • Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals. • Participate in a shared on-call, after hours nurse service that spans multiple programs • May be asked to perform related job duties that are not specifically set-forth in this job description.

🎯 Anforderungen

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states • Four or more years of nursing experience; prior telephonic experience a plus • Two or more years of Psychiatry Therapeutic Area Experience • Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus • Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample • Proficient with Microsoft products • Experience and comfort with a digital CRM required • Attention to detail and committed to following through in communication with patients and providers • Empathetic listening skills in order to interact effectively with patients and providers • Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease • Strong customer service experience and skills • Must be eligible to obtain licensure in all 50 states!!

🏖️ Vorteile

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact