Renewals Advocacy Manager

🕒 vor 9 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $127.200 - $325.600 / Jahr

⏰ Vollzeit

🟠 Senior

🔴 Experte

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Veeam Software

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2006

💼 Beratung

📦 Logistik

☁️ SaaS

💰 €500.000.000 Private Equity Round im 2019-01

Consulting • Logistics • SaaS

Veeam Software ist ein globaler Marktführer für Datenresilienz und -schutz und bietet selbstverwaltete Datensicherungssoftware für Hybrid- und Multi-Cloud-Umgebungen. Die Veeam Data Platform stellt umfassende Lösungen für Datensicherung, Wiederherstellung und Sicherheit bereit und setzt auf Zero-Trust-Prinzipien sowie KI-gestützte Tools für Data Intelligence. Das Angebot von Veeam umfasst sichere Backup- und Storage-Services für Plattformen wie Microsoft 365, AWS und Google Cloud und unterstützt unterschiedlichste Workloads in virtuellen, physischen und SaaS-Umgebungen. Mit einem starken Ruf für Innovation und hohem Kundenvertrauen bedient Veeam ein breites Spektrum an Branchen und sorgt für Datenresilienz gegenüber Störungen wie Ransomware-Angriffen. Die Lösungen ermöglichen Unternehmen Datenfreiheit, sichere Speicherung und effizientes Management und untermauern die Position als ein führender Anbieter von Enterprise-Backup- und -Wiederherstellungssoftware weltweit.

Beschreibung

• Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions. • Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility. • Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively. • Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities. • Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time. • Convert feedback into measurable action: partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience. • Institutionalize tracking and visibility: track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities. • Drive strategic initiatives: that improve customer retention, customer experience, and operational excellence across the Renewals motion.

🎯 Anforderungen

• 8–12 years of experience in enterprise SaaS or software. • Experience partnering with executive leadership (VP level and above). • Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context. • Exceptional executive communication, presentation, and relationship management skills. • Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies. • Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making. • Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment. • Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics. • Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability.

🏖️ Vorteile

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning