Enterprise AI Operations Lead

🕒 vor 5 Tagen

🌽 Illinois, North Carolina, +2 weitere Bundesländer – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote

💵 $122.000 - $145.000 / Jahr

⏰ Vollzeit

🟠 Senior

🤖 KI-Ingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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VitalSource

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

📚 Bildung

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

VitalSource ist bestrebt, das digitale Lernen durch innovative Bildungsplattformen und Werkzeuge zu transformieren. Das Unternehmen bietet eine Reihe von Lösungen, die darauf abzielen, kostengünstige und zugängliche Kursmaterialien bereitzustellen, indem Technologien wie intelligente Inhaltskreation, digitale Schaufenster und nahtlose Integrationen genutzt werden. VitalSource bedient eine vielfältige Kundenbasis, darunter akademische Institutionen, Lehrkräfte, Unternehmensschulungen und Verlage, mit dem Engagement, die Lernergebnisse und die Benutzerbindung durch den Einsatz leistungsstarker Datenanalysen und Lernwissenschaften zu verbessern. Ihre Plattformen wie Bookshelf und Intrepid unterstützen ein globales Netzwerk, das gerechten Zugang und Lernpersonalisierung priorisiert.

Beschreibung

• Administer the Claude Enterprise deployment across chat and Claude Code, including user provisioning, permission scoping, workspace configuration, and integration management. • Own configuration and guardrails for agentic AI tooling (Claude Code and similar): managed settings, permission modes, allowed and denied tool lists, and policy enforcement across developer environments, in coordination with Engineering. • Govern connectors, extensions, MCP, and skill requests, evaluating each against policy and data-handling standards and routing approvals or denials through the IT intake process. • Govern internal knowledge sources feeding AI retrieval: run intake and trust-tier classification, maintain a source inventory, monitor freshness and access enforcement, and escalate any regulated-data source to Legal and Data Privacy. • Build and maintain usage and spend reporting and BI dashboards (Looker or comparable), covering active users, adoption, license and seat utilization, dormant seats, and cost-per-seat trends. • Manage AI tooling spend and token consumption, surfacing optimization opportunities (model routing, seat reclamation, tier right-sizing) and flagging cost anomalies. • Monitor AI platform usage for risky behavior, policy exceptions, and unusual access patterns, within a monitoring scope defined with Legal and Security. • Partner with Security and Compliance on audit evidence, access reviews, tool inventory, vendor touchpoints, and documentation of configuration and governance decisions.

🎯 Anforderungen

• 5+ years in IT operations, systems administration, or technical operations, with demonstrated governance, risk, or compliance (GRC) judgment. • Enterprise SaaS administration experience, including user management, SSO/SCIM, permissions, and audit log review. • Hands-on experience building and maintaining BI dashboards and recurring reporting (Looker or comparable). • Working familiarity with developer or agentic AI tooling (e.g., Claude Code, Cursor), including how permission controls and autonomous execution work and where the risks sit. • Familiarity with how AI retrieval works (RAG, connectors, knowledge bases) and the data-governance questions it raises: source trust, access scope, and where regulated data must not flow. • Ability to govern a retrieval layer, not necessarily design one.

🏖️ Vorteile

• Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance • 401K match up to 5% • 12 weeks of paid parental leave • Tuition reimbursement program • 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days • Flexible work schedules and remote capabilities (by team) • Opportunities for fitness challenges and rewards