Cleaning and Restoration Operational Manager

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Voda Cleaning & Restoration

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11 - 50 Mitarbeiter

Gegründet 2009

👥 B2C

🤝 B2B

B2C • B2B

Voda Cleaning & Restoration ist ein Full-Service-Unternehmen für die Reinigung und Schadenssanierung in Wohn- und Geschäftsräumen. Es bietet Teppich-, Fliesen- & Fugen-, Polster- und Luftkanalreinigungen sowie Notfall-Dienstleistungen bei Wasser-, Feuer-/Rauch-, Sturmschäden und Schimmelsanierung an. Sie bieten eine 24/7-Notfallhilfe, IICRC-zertifizierte Techniker, umweltfreundliche Reinigungsprodukte und Franchise-Standorte in den gesamten USA an. Mit tausenden von 5-Sterne-Bewertungen legt Voda Wert auf schnelle, professionelle Sanierung und Kundenzufriedenheit.

Beschreibung

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with OSHA safety standards. • Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services. • Conduct quality control inspections to ensure adherence to IICRC standards and company protocols. • Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations. • Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards. • Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training. • Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction. • Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators. • Assist in developing and implementing new procedures to streamline operations and improve service delivery. • Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order. • Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

🎯 Anforderungen

• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations • Proven experience in team management and leadership roles • Strong organizational, communication, and customer service skills • Ability to work in a fast-paced, hands-on environment, handling multiple projects at once • Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

🏖️ Vorteile

• Competitive salary • Bonus based on performance • Health insurance • Training & development