WTW
10.000+ Mitarbeiter
Bei WTW (NASDAQ: WTW) bieten wir datengestützte, einsichtsgestützte Lösungen in den Bereichen Personal, Risiko und Kapital. Mit dem globalen Überblick und der lokalen Expertise unserer Kollegen, die in 140 Ländern und Märkten tätig sind, helfen wir Ihnen, Ihre Strategie zu schärfen, die Widerstandsfähigkeit Ihrer Organisation zu verbessern, Ihre Belegschaft zu motivieren und die Leistung zu maximieren.
Benefit Customer Service Representative – Seasonal
🕒 vor 18 Tagen
🗣️🇺🇸🇬🇧 Englisch erforderlich
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WTW
10.000+ Mitarbeiter
Bei WTW (NASDAQ: WTW) bieten wir datengestützte, einsichtsgestützte Lösungen in den Bereichen Personal, Risiko und Kapital. Mit dem globalen Überblick und der lokalen Expertise unserer Kollegen, die in 140 Ländern und Märkten tätig sind, helfen wir Ihnen, Ihre Strategie zu schärfen, die Widerstandsfähigkeit Ihrer Organisation zu verbessern, Ihre Belegschaft zu motivieren und die Leistung zu maximieren.
Beschreibung
• Help client plan participants through the enrollment process and making updates to their health care and/or pension plans • Spend day on the phone, with opportunities to assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine requests/questions • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner • Regularly participate in team meetings and training
🎯 Anforderungen
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish
🏖️ Vorteile
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Any other benefits required by law
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