Account Manager (f/w/d)

vor 1 Monat

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Wunderflats

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Real Estate • Rental • B2C

Wunderflats ist Deutschlands führende Plattform für die Vermietung von möbliertem Wohnen auf Zeit. Sie bietet eine große Auswahl an Wohnungen, die vollständig möbliert sind und damit ideal für alle, die kurzfristige Wohnlösungen suchen. Wunderflats richtet sich an eine vielfältige Kundschaft, darunter Berufstätige mit Bedarf an einem Arbeitsplatz, Familien auf der Suche nach familienfreundlichem Wohnraum und auch Haustierhalter. Die Plattform vereinfacht den Mietprozess mit Funktionen wie digitaler Vertragsunterzeichnung, verifizierten Wohnungsangeboten und umfangreichem Kundenservice, der Mieter vom Buchen bis zum Einzug begleitet. Darüber hinaus engagiert sich Wunderflats für soziale Zwecke und arbeitet mit Projekten wie "Helfende Wände" zusammen, um Geflüchteten, etwa aus der Ukraine, vorübergehende Unterkünfte zu vermitteln. Mit einem starken Fokus auf Service und Qualität hat sich Wunderflats einen exzellenten Ruf erarbeitet, was sich in positiven Kundenrückmeldungen und Bewertungen widerspiegelt.

51 - 200 Mitarbeiter

🏠 Immobilien

👥 B2C

💰 Series C im 2021-07

Beschreibung

• Drive bookings by proactively matching tenant needs with the best apartments in our portfolio—fast, strategically, and with a clear focus on results. • Own the entire booking pipeline and identify high-value opportunities (e.g. large groups, special requirements, time-sensitive leads) before anyone asks. • Actively listen, diagnose, and advise tenants and landlords to create smart, win-win matches that deliver value for all sides. • Multitask across multiple leads and landlords at the same time, always prioritizing based on revenue impact and KPIs, not just order of arrival. • Act as the go-to interface between tenants and landlords, handling complex situations with confidence and pushing opportunities forward to close. • Use data and KPIs to steer your daily decisions, track performance, and consistently exceed targets. • Share insights from your conversations to improve our product, processes, and customer strategy—you are the voice of both tenants and landlords inside the company. • Continuously optimize how you work and contribute directly to the success and growth of Wunderflats.

🎯 Anforderungen

• Fluent German (C1) and very good English (B2). • Excellent communication skills (written + verbal) and strong active listening—you understand the “why” behind each request. • Commercial mindset: you love identifying opportunities, closing deals, and driving measurable outcomes. • Strong multitasker who thrives in fast-paced environments and can manage many leads at once without losing focus. • KPI- and data-driven: you let metrics guide your priorities and actions. • Proactive and autonomous—you don’t wait to be told what to do; you take ownership and make things happen. • Strategic thinker: you know which bookings to prioritize and how to create the best matches between tenants and landlords. • Curious and insight-driven: you spot patterns in customer needs and translate them into improvements for the team and product. • Comfortable with CRM tools, Google Sheets, and Google Drive. • Highly motivated and driven by impact—on customers, landlords, and company growth. • Eager to learn, grow, and contribute in a dynamic, ambitious environment.

🏖️ Vorteile

• #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact. • #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time. • #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences. • #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution. • #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us. • #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis. • #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!