Software Engineer – Support, Operations

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ZERORISK

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1 - 10 Mitarbeiter

Gegründet 1989

💼 Beratung

🏥 Gesundheitswesen

⚖️ Rechtswesen

Consulting • Healthcare • Legal

ZERORISK ist eine in Thessaloniki ansässige Buchhaltungs- und Steuerberatung, die 1995 gegründet wurde und Buchführung, Lohnabrechnung, steuerliche Konformität und Finanzberichterstattung für Unternehmen und Privatpersonen anbietet. Das Unternehmen betont Integrität, erfahrene Mitarbeiter und nutzt Cloud-Tools (in Zusammenarbeit mit EpsilonCloud 3. 0), um Online-Buchführungs- und Lohnabrechnungspakete, Echtzeitzugriff auf Finanzinformationen sowie maßgeschneiderte Finanzplanung und Risikomanagementunterstützung bereitzustellen. ZERORISK bietet außerdem jährliche Steuerunterstützungspläne und eine Reihe von ausgelagerten Buchhaltungs- und Beratungsdienstleistungen an, die darauf abzielen, das Steuer- und Rechnungslegungsrisiko der Kunden zu reduzieren.

Beschreibung

• Triage and investigate production issues — querying logs, correlating events across services, and identifying root causes rather than surface symptoms. • Navigate both Angular front end and Java back end codebases to trace issues end to end, from a reported UI behaviour through to service logic and data layer. • Implement targeted code fixes for confirmed bugs, ensuring all changes are covered by tests, submitted via pull request, and reviewed before merging. • Escalate fixes that require architectural change or touch high-risk areas of the codebase to the Senior Engineer before proceeding. • Produce clear post-incident summaries covering what happened, root cause, resolution, and steps being taken to prevent recurrence. • Build and maintain internal tools that help the team investigate and manage recurring production issues more efficiently. • Identify manual or repetitive investigation steps that are candidates for tooling and prioritise building solutions that save meaningful time across incidents. • Maintain existing tooling to ensure it remains accurate and useful as the platform evolves. • Proactively research and evaluate new tools and technologies that could improve operational efficiency. • Build and maintain a library of debugging playbooks and how-to guides covering common production issues. • Update playbooks after every significant incident to incorporate new learnings. • Identify gaps in the playbook library and prioritise filling them based on incident frequency and impact.

🎯 Anforderungen

• Approximately three years of professional software engineering experience with practical exposure to both Java and Angular. • Experience debugging issues in a cloud-hosted or SaaS environment, comfortable working with incomplete information under time pressure. • Working knowledge of AWS and confidence navigating cloud infrastructure for investigative purposes. • Strong log analysis skills — able to construct queries, correlate events across services, and draw diagnostic conclusions. • Clear written communication — able to explain a production issue and its resolution to both engineers and non-technical stakeholders. • Familiarity with Git-based workflows and standard code review practices. • Experience building internal tooling or automation to support operational workflows. • Exposure to observability or incident management platforms such as Datadog, PagerDuty, or Grafana. • Understanding of relational database query analysis — able to identify slow or problematic queries as part of an investigation. • Familiarity with containerised deployment environments.