Senior Director, CalAim Programs

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Zócalo Health

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

📡 Telekommunikation

🌍 Soziale Wirkung

Healthcare • Telecommunications • Social Impact

Zócalo Health ist eine Hausarztgruppe, die darauf abzielt, die Patientenerlebnisse und den Zugang zur Gesundheitsversorgung für Latino-Gemeinschaften zu verbessern. Sie bieten kulturell kompetente, integrative ganzheitliche Versorgung und verbinden komplexe und risikobehaftete Patienten mit engagierten Betreuungsteams, die lokale Gesundheitsförderungsspezialisten einschließen. Zócalo Health legt Wert auf den Aufbau dauerhafter Beziehungen innerhalb der Gemeinschaft und bietet eine Kombination aus persönlichen und virtuellen Dienstleistungen, um den einzigartigen medizinischen, sozialen und psychischen Gesundheitsherausforderungen seiner Mitglieder gerecht zu werden.

Beschreibung

• Own day-to-day execution of ECM, CS, and CHW programs across all geographies • Ensure visits, engagement, and care delivery activities are completed consistently • Monitor operational KPIs (visit completion, time to first visit, engagement rates) • Identify and resolve breakdowns in execution across teams • Directly manage CHW Team Managers and Senior Manager of Community Supports • Set clear expectations for performance, productivity, and team management • Hold managers accountable for outcomes, coaching, and corrective action • Ensure consistent management practices across geographies • Ensure workflows defined by Payor Operations are executed consistently across all teams • Identify where workflows are not being followed and drive correction • Provide structured feedback to Payor Operations on workflow gaps or execution challenges • Partner on refinement of workflows without owning design • Make tradeoff decisions across execution, capacity constraints, and workflow requirements • Escalate issues to Payor Operations, CHW Workforce, or Clinical Operations based on root cause • Coordinate with other functions to ensure alignment without overlapping ownership • Identify system-level issues impacting care delivery (staffing gaps, workflow gaps, quality issues) • Assign clear ownership based on root cause and track resolution • Escalate unresolved issues to COO or cross-functional leadership when needed

🎯 Anforderungen

• Direct experience operating CalAIM programs (ECM and/or Community Supports) in California • 10–12+ years of experience in healthcare operations with a focus on care delivery or population health • 5+ years managing managers or multi-layered teams in a distributed or field-based environment • Demonstrated ownership of end-to-end program execution, including performance management and operational outcomes • Experience driving consistent execution across multiple geographies or regions • Strong familiarity with Medicaid populations, documentation requirements, and care coordination workflows • Proven ability to manage high variability environments (multiple plans, changing requirements, operational complexity) • Track record of making real-time operational decisions under competing constraints

🏖️ Vorteile

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k • Flexible PTO policy - take the time you need to recharge • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth.