Connectivity Specialist – Service Delivery

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 14%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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11:11 SYSTEMS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

11:11 Systems est un fournisseur de premier plan de solutions cloud, offrant des services comprenant le cloud public et privé géré, la protection des données, la reprise après sinistre et la sécurité. L'entreprise se concentre sur la modernisation des infrastructures informatiques des entreprises, renforçant leur résilience face aux menaces et simplifiant la gestion grâce à des technologies avancées. Avec plus de 40 ans d'expérience, 11:11 Systems exploite son expertise approfondie pour adapter des solutions aux divers secteurs tels que l'éducation, le gouvernement et la santé, garantissant des niveaux élevés de sécurité et de conformité pour ses clients.

Description

• Own and drive end-to-end delivery of telecommunications and connectivity services for customers • Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous single-site and complex multi-site connectivity deployments • Serve as the primary customer contact during circuit delivery, providing updates and setting expectations • Collaborate with network deployment, project management, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians • Schedule and oversee on-site technicians performing installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Coordinate carrier order milestones, site surveys, local loop provisioning, cross-connects, circuit testing, and service activation • Manage customer access, remote hands, data center meet-me room, and cross-connect activities • Process MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete and auditable circuit records, milestones, notes, and documentation • Identify and resolve risks, delays, and dependencies • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling agreements • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative, reporting, and billing-readiness tasks • Perform additional duties as assigned

🎯 Exigences

• Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • Experience with SharePoint, IRA, Remote Hands coordination, field technician dispatch and oversight, ISP/OSP construction, carrier last-mile ordering and provisioning, and AWS and/or other cloud providers preferred • Strong customer-facing communication skills • Highly organized with excellent attention to detail and ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship

🏖️ Avantages

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities