Product Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 2 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

1840 & Company

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2014

🤝 B2B

🎯 Recrutement

B2B • Recruitment • Healthcare

1840 & Company est une entreprise mondiale spécialisée dans l'acquisition de talents, offrant des solutions de gestion de la main-d'œuvre, y compris le recrutement, l'externalisation et la gestion de la conformité. Elle aide les entreprises à constituer efficacement leurs équipes en leur donnant accès à des talents sélectionnés dans divers secteurs, répartis dans plus de 150 pays. Ses services incluent l'externalisation des processus métiers, l'externalisation des processus de recrutement, la gestion de la paie et l'acquisition de talents adaptés aux besoins spécifiques de chaque secteur.

Description

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. • Assisting customers in setting up and resolving issues related to their accounts. • Verifying the identity of customers to maintain account security. • Managing a high volume of customer interactions effectively and efficiently. • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction. • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods. • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner. • Following company communication procedures, guidelines, and policies. • Going the extra mile to engage and delight customers. • Striving to achieve and exceed defined productivity and performance goals.

🎯 Exigences

• A minimum of 3 years of customer service/** technical support experience**, preferably in a contact center or similar environment. • Must have an experience using Zendesk. • Fluent in both English both spoken and written. • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB). • Stable and reliable internet connection. • Strong computer skills and proficiency in various software applications. • A commitment to providing exceptional customer service and a genuine desire to help customers.

🏖️ Avantages

• Work from home • Access to diverse projects • Opportunities for professional growth • Collaboration with diverse teams • No commute time • No dress code (unless there’s a meeting!) • Eco-friendly work lifestyle • Exposure to a multicultural team • Potential for long-term engagement • Improved work-life balance