Operations Support Lead

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AB InBev

Site WebLinkedInTous les Emplois

10 000+ employés

🏨 Hôtellerie

📣 Marketing

✈️ Tourisme

Hospitality • Marketing • Travel

AB InBev est une entreprise brassicole mondiale reconnue pour son vaste portefeuille de plus de 500 marques de bière, incluant des noms iconiques mondiaux et locaux. Engagée en faveur de la durabilité et de la consommation responsable, l'entreprise possède un héritage de plus de 600 ans. AB InBev cherche continuellement l'innovation dans le brassage et vise à célébrer la bière comme une boisson de modération.

Description

• Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards. • Driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. • Managing team roster and ensuring service continuity across business hours and after-hours escalations. • Facilitating daily operations and maintaining alignment to goals and delivery standards. • Overseeing shift handovers, ensuring clear context for operational continuity. • Leading or supporting incident calls and operational bridges. • Ensuring all deliverables meet SLA and quality standards.

🎯 Exigences

• Fluent English; Advanced Spanish (written and spoken). • Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination. • Strong skills in ticket/incident management, change readiness, escalations, and SLA governance. • Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning. • Data-driven decision-making; able to define goals, KPIs, and improvement strategies. • Excellent communication, stakeholder management, and cross-team alignment abilities.

🏖️ Avantages

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Language and training platforms • Transport allowance