Operations Coordinator, Belgian Market

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Alan

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2016

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Alan est un assureur santé qui propose une couverture santé complète et préventive, adaptée à des besoins variés, notamment ceux des travailleurs non salariés (TNS), des startups, des PME, des grands groupes et des particuliers. Alan simplifie les démarches d’assurance santé et offre des solutions digitales, dont une app mobile, pour faciliter l’accès aux soins et accompagner ses membres dans leurs besoins de santé au quotidien. L’entreprise vise à améliorer le bien-être des collaborateurs et à intégrer la santé dans les stratégies RH, en assurant une gestion rapide et transparente. Les services d’Alan incluent non seulement l’assurance, mais aussi des dispositifs de prévention et un accès à des professionnels de santé via sa plateforme.

Description

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉 • Ensure the day-to-day follow up and monitoring of our operations • Flag risks and opportunities • Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation) • Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers • Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity • Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally) • Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient • Implement continuous improvements to our processes

🎯 Exigences

• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries • Worked in Support functions (Customer Support, People Operations etc) • Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications • Handled event coordination • Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members • A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! • Analytics skills, to be able to dive into our data • Highly organised with exceptional follow-up skills, with strong attention to details • Strong and structured in written and verbal communication in English as well as in French or Dutch • Able to work and learn independently in a fast-paced environment • Adaptable: you show flexibility and a strong ability to adapt to variable situations • It’s even better if you have experience in the insurance or the healthcare industry

🏖️ Avantages

• Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.* • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*. • Transport. Country-specific commuter benefits. • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Personal growth through coaching: At Alan, coaching isn't just a perk - it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. • Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*