Senior Sustaining, Forward Deployed Engineer

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👷🏻‍♀️ Ingénieur

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Abacus Insights

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

Healthcare Insurance • SaaS • Data Management

Abacus Insights est un leader dans les solutions de données pour les régimes de santé qui habilitent les payeurs de soins de santé en leur fournissant des données utilisables et interopérables. L'entreprise propose une suite complète de solutions de données conçues pour répondre aux mandats gouvernementaux complexes et améliorer la préparation des payeurs. La plateforme d'Abacus Insights est capable de consolider et de normaliser des sources de données variées en dossiers patients complets, garantissant l'exactitude des données et facilitant des mises à jour de données en temps opportun. Leurs solutions soutiennent de nombreux cas d'utilisation, y compris l'ajustement des risques, l'échange de données cliniques, la gestion des coûts et la production de rapports de performance. Avec un accent sur la technologie et les soins de santé, Abacus Insights aide les payeurs à gérer les coûts et à améliorer les expériences des membres grâce à des capacités améliorées de gestion des données.

Description

• Act as a senior technical escalation point during production incidents • Lead real-time incident triage, mitigation, and recovery efforts • Drive root cause analysis (RCA) with a focus on systemic, long-term fixes • Identify recurring failure patterns and push for architectural or operational improvements • Partner with Customer Success and Engineering to manage customer impact during incidents • Own post-launch reliability, stability, and operational quality of core systems • Investigate and resolve complex field issues and production defects • Ensure fixes developed during incidents or customer escalations are up streamed into the core product • Improve operational readiness of services through better runbooks, monitoring, and alerting • Reduce operational toil by converting repeated manual work into automation • Engage directly with strategic customers to solve real-world, production-grade technical challenges • Support complex deployments, integrations, and escalations in customer environments • Act as a trusted technical partner to customers during high-impact issues • Translate customer learnings into concrete product, platform, and operational improvements • Write production-quality code to: • Automate operational workflows • Improve reliability and observability • Eliminate manual intervention and reduce incident frequency • Contribute primarily in Python, with exposure to JVM-based systems as needed • Review code with a strong emphasis on operability, resiliency, and maintainability • Advocate for “build it so it can be operated” engineering standards • Provide technical leadership without formal authority, influencing design and operational decisions • Mentor engineers through pairing, reviews, and incident leadership • Collaborate closely with Product, Engineering, Data, and Customer teams • Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

🎯 Exigences

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations • Deep hands-on experience operating production systems in AWS • Strong experience troubleshooting Databricks and large-scale data platforms • Proficiency in Python and experience building production services or tooling • Strong understanding of: • Distributed systems • Incident management and RCA practices • Monitoring, alerting, and observability • CI/CD Pipelines that leverage Infrastructure as Code. • Proven ability to own problems end-to-end, from detection to permanent resolution • Excellent communication skills, especially during incidents and customer escalations • Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation. • Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers.

🏖️ Avantages

• Unlimited paid time off – recharge when you need it • Work from anywhere – flexibility to fit your life • Comprehensive health coverage – multiple plan options to choose from • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Home office setup allowance – one-time support to get you started • Monthly cell phone allowance – stay connected with ease