Senior Genesys Telecom Engineer

🕒 il y a 17 jours

🥔 Idaho – Distant

🥔 Idaho – Remote

💵 $100 000 - $130 000 / an

⏰ Temps Plein

🟠 Senior

👷🏻‍♀️ Ingénieur

🦅 Parrain de Visa H1B

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ComPsych

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1984

⚕️ Assurance santé

🧘 Bien-être

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych est un leader des programmes d'assistance aux employés (EAP), offrant des services de santé mentale et de bien-être aux employés et à leurs familles. L'entreprise se concentre sur l'amélioration de la productivité au travail en fournissant des services de soutien qui aident les employés à gérer les défis personnels et professionnels. Les solutions de ComPsych comprennent le conseil, l'intervention en cas de crise et divers programmes de bien-être conçus pour améliorer la satisfaction générale et la performance des employés.

Description

• Design, implement, and maintain Genesys Cloud CX solutions • Configure and manage IVR systems, ACD, and Workforce Management tools • Monitor system performance and provide technical support • Collaborate with cross-functional teams • Develop and execute test plans for new releases • Provide end-user support and training • Keep abreast of new trends in the contact center industry • Document all system configurations and updates • Participate in on-call rotations • Implement and support audio/video conferencing hardware and software • Manage domestic and international telecommunications vendors

🎯 Exigences

• Genesys Cloud CX architecture and implementation • Experience in multichannel Genesys applications (Voice, SMS, Chat, Video, and Email) • Maintenance and support of Genesys Cloud, including but not limited to Architect Flows, APIs, Data Actions, Outbound campaigns, call recording, speech and text analytics, and outbound dialer • Strong knowledge of the design and administration of IVRs • Administration and support for Workforce Management • Experience with call routing and voice response • Experience with ticketing systems and change management • Excellent customer service skills • Willingness and ability to work hours necessary to meet project deadlines as required • Must participate in an on-call rotation; some travel may be required, although rare • College degree or equivalent experience • 7+ years of Telecom engineering • 3+ years of hands-on Genesys Cloud CX experience • Relevant Genesys Cloud CX and Genesys Workforce Management certifications are a strong plus

🏖️ Avantages

• Full benefits package • Paid Time Off (PTO) • Medical • Dental • Vision • 401(k) with match • Robust EAP • Wellness program • And much more