Patient Access Manager

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Abax Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

🏥 Santé

☁️ SaaS

🤝 B2B

💰 €1 999 998 Seed Round - Abax Health en 2022-08

Healthcare • SaaS • B2B

Abax Health est une entreprise de technologie et de services de santé qui se concentre sur l'amélioration du cycle des revenus pour les systèmes de santé. Elle associe un logiciel basé sur l'IA (AbaxOne) à une externalisation complète de l'accès aux patients (Abax360), une exploration de données de références et un engagement automatisé/humain des patients (AbaxInsight), ainsi que des services de support pour l'accès des patients afin de réduire les références non programmées, rationaliser la planification, la validation financière et les opérations du centre de contact. Abax Health vise à récupérer des revenus perdus, réduire les refus, améliorer l'expérience patient et alléger l'épuisement du personnel en intégrant des flux de travail de planification, de centre de contact et de validation financière, tout en fournissant une gestion du personnel et des analyses.

Description

• Lead, coach, and develop Patient Access Supervisors and their teams • Set expectations for performance, accountability, and professional growth • Serve as escalation point for corrective actions, performance improvement plans, terminations, employee relations, and client concerns • Participate in interviewing and selecting Patient Access staff and supervisors • Build a collaborative, accountable team culture focused on patient care • Oversee patient registration, insurance verification, prior authorization, and appointment scheduling operations • Ensure standardized workflows are consistently followed across client programs • Identify workflow inefficiencies and implement scalable process improvements • Ensure compliance with HIPAA, client requirements, SLAs, and organizational policies • Ensure staff follow qualified medical interpreter and language access procedures when required • Analyze reports to evaluate SLA performance, productivity, quality, and work inventory • Identify trends, determine root causes, and build action plans with supervisors • Proactively escalate risks to clients, including inventory shortages and performance gaps • Use Excel and AI tools such as Claude to build and maintain performance dashboards and reporting agents • Prepare data-driven performance reports for Abax leadership and client partners • Serve as primary operational contact for assigned clients • Partner with leadership during new client implementations and go-lives • Participate in client meetings, performance reviews, and issue resolution • Support onboarding of new clients, workflows, and technologies • Maintain process documentation and best practices • Lead continuous improvement initiatives • Adapt to changing client and payer requirements • Serve as a Spanish-language resource and support Spanish-language quality review for bilingual candidates

🎯 Exigences

• High school diploma or GED • 3+ years of experience leading leaders, such as supervisors or team leads • 1+ year of direct supervisory experience in Patient Access • Experience overseeing teams performing insurance verification, prior authorizations, and patient scheduling • Patient Access Manager experience or higher in a hospital, physician practice, healthcare call center, or similar patient-facing setting • Hands-on experience with electronic medical record (EMR) systems • Strong Excel and data analysis skills • Ability to interpret reports and turn findings into action • Willingness to learn and use AI tools in daily work, including building dashboards and agents • Experience handling employee relations matters, including corrective action and performance improvement • Ability to work independently in a remote environment with limited day-to-day oversight • Reliable high-speed internet • Private, quiet, and focused workspace protecting patient confidentiality • Preferred: College’s degree • Preferred: Fluency in spoken and written Spanish and English • Preferred: Experience with Cerner or Epic • Preferred: Experience using Claude or similar AI tools • Preferred: Experience across hospital, physician office, and central scheduling environments • Preferred: Experience supporting multiple clients or service lines, including BPO or contact center environments • Preferred: Experience leading teams through new client implementations or go-lives • Preferred: Working knowledge of Medicare, Medicaid, and commercial insurance plans • Candidates listing Spanish fluency must complete a language proficiency assessment during the hiring process • Candidates must currently reside in the United States; residents of California, New Jersey, New York, Montana, Hawaii, Alaska, and U.S. territories are ineligible

🏖️ Avantages

• Employer-sponsored medical, dental, and vision insurance • HSA employer contributions • Employer-paid life insurance • Short-term and long-term disability insurance • AD&D insurance plans • Flexible Time Off Plan • Paid holidays • Employee referral bonus • Fully remote work arrangement