Senior Field Service Technician

🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $65 100 - $104 160 / an

⏰ Temps Plein

🟠 Senior

🔧 Ingénieur Service Itinérant

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ABB

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🚗 Transport

💰 €545 852 720 Post-IPO Debt - ABB en 2023-11

Consulting • Logistics • Transport

ABB est une entreprise technologique mondiale spécialisée dans l'électrification, l'automatisation industrielle, la robotique, le motion et les produits et services énergétiques. Elle conçoit, fabrique et entretient des équipements tels que des moteurs, des entraînements, des équipements moyenne et basse tension, des transformateurs, des infrastructures de recharge pour véhicules électriques et des systèmes robotiques. Elle fournit également des logiciels et des services de cycle de vie à des clients dans les secteurs des services publics, de l'industrie, des transports et des infrastructures pour améliorer l'efficacité et permettre un avenir connecté numériquement et à faible émission de carbone.

Description

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service and execute service work as per customer order and expectation. • Ensure customer retention by effectively communicating the service work timeline and expectations. • Identify opportunities for operational improvement and eliminate pain points while working on-site with customers. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers. • Prepare material lists for service activities ensuring all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Follow safety protocols and maintain safe work and environmental practices.

🎯 Exigences

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment. • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. • Collaborates well with others. • Advanced level of ability to use Microsoft Office products. • Moderate ability to Project Manage using MS Project or Excel. • Advanced ability to write test plans and reports detailing test results. • Advanced ability to stay organized and meet deadlines on administrative duties. • Works with a sense of urgency and ownership; until the job is complete!

🏖️ Avantages

• Health, Life & Disability • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions.