Resource Planning Manager

🕒 il y a 6 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

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Capita

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1984

💼 Conseil

🏥 Santé

🛡️ Assurance

💰 Seed Round en 2018-01

Consulting • Healthcare • Insurance

Capita est une entreprise focalisée sur la fourniture de services et de solutions visant à améliorer l'expérience utilisateur et la conformité liée à l'utilisation d'Internet. Elle insiste sur l'importance des cookies, la gestion de la vie privée en ligne et l'information des utilisateurs concernant l'utilisation de leurs données sur les sites web. À travers ses outils et ses politiques, Capita vise à soutenir les organisations dans la compréhension du comportement des utilisateurs d'Internet tout en respectant les normes légales, telles que la loi européenne sur les cookies.

Description

• Lead workforce planning activity to ensure operational teams are appropriately resourced to meet demand • Develop and maintain forecasting, capacity planning and scheduling models • Ensure contractual service levels and performance targets are achieved through effective workforce management • Analyse performance trends, demand forecasts and operational data to identify risks and opportunities • Partner with operational leaders to support service delivery, growth and mobilisation activity • Provide planning insight and recommendations to support business decision-making • Manage and develop workforce planning professionals, including planners and analysts • Collaborate with Recruitment teams to support workforce growth and resource requirements • Drive continuous improvement across workforce management processes, systems and reporting • Support operational readiness for periods of increased demand and large-scale recruitment activity

🎯 Exigences

• Previous experience within Workforce Planning, Resource Planning or Workforce Management • Strong understanding of forecasting, capacity planning, scheduling and operational performance management • Experience working within a contact centre or customer service environment • Excellent analytical skills with the ability to interpret data and provide clear recommendations • Experience influencing stakeholders and working closely with operational leadership teams • Strong problem-solving and decision-making skills • Ability to manage competing priorities within a fast-paced operational environment • Experience using workforce management systems and planning tools • Experience using Alvaria (Aspect) workforce management systems (highly desirable) • Previous experience managing workforce planning or analyst teams (highly desirable) • Experience supporting large-scale customer operations with fluctuating demand patterns (highly desirable) • Experience within public sector, regulated or outsourced service environments (highly desirable)

🏖️ Avantages

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave • Paid day out of the office for volunteering with charity partners or a cause of your choice • Auto-enrolment to the company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits, including retail and socialising discounts, health and wellbeing, travel and technology benefits • Access to Employee Network Groups • Career development opportunities and support to learn new skills