Clinical Support Representative – Mid-Shift

Emploi pas sur LinkedIn

🕒 il y a 11 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Access TeleCare

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2004

⚕️ Assurance santé

📡 Télécommunications

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare est le plus grand fournisseur de services de télémédecine spécialisée pour les soins aigus aux États-Unis, desservant plus de 216 millions de personnes à travers près de 15 000 codes postaux. L'entreprise collabore avec des hôpitaux et des systèmes de santé pour offrir des programmes de télémédecine d'excellence clinique dans diverses spécialités, notamment en santé mentale, neurologie, cardiologie et maladies infectieuses. Access TeleCare intègre une technologie de pointe avec des équipes dédiées de médecins spécialistes agréés pour améliorer les soins aux patients et rationaliser les opérations cliniques, comblant ainsi le fossé entre les soins virtuels et les soins au chevet.

Description

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Courteously answer all incoming calls to the consult center and accurately take down patient information • Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections • Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists • Provide Tier 1 technical support to hospitals and to company physicians • Facilitate and confirm timely hand off to Tier 2 IT support • Report any failure of SLA or company goals or conflicts to supervisor immediately • Some work is completed without established procedures • Other tasks as needed

🎯 Exigences

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Have excellent phone/customer service skills along with high attention to detail • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high growth and fast paced organization

🏖️ Avantages

• Health Insurance (Medical, Dental, Vision) • Comprehensive benefits — health, dental, vision, life, and 401(k) • Paid Time Off, Sick Leave — we value performance and balance • Culture of ownership, transparency, and results — where the best ideas rise