Client Systems Specialist

🕒 il y a 9 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

⏰ Temps Plein

🟢 Junior

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

AccuWeather

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1962

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

AccuWeather est un leader mondial dans les services de prévisions météorologiques, fournissant des informations météorologiques extrêmement précises et des prévisions pour divers endroits dans le monde entier. L'entreprise propose une gamme de produits et services incluant la publicité numérique, des API, des applications mobiles et des services par abonnement tels que AccuWeather Premium et AccuWeather Professional. Elle propose des actualités météorologiques, des radars et cartes, ainsi que des prévisions spécialisées, telles que le suivi des ouragans et les alertes de météo sévère. Grâce à ses technologies innovantes RealFeel® et RealFeel Shade™, AccuWeather offre des aperçus météorologiques personnalisés, améliorant la sécurité et la commodité pour les entreprises et particuliers. La mission de l'entreprise est de fournir une précision supérieure dans les rapports et prévisions météorologiques.

Description

• Provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers • Participate in the department’s 24/7 support coverage and assigned on-call schedule, including evenings, weekends, and holidays • Monitor and prioritize customer support calls, emails, and requests • Troubleshoot and resolve software, hardware, system configuration, and data issues affecting on-air operations • Own assigned support issues from initial response through resolution and keep customers informed • Document customer issues, troubleshooting steps, resolutions, and follow-up actions • Escalate complex or unresolved issues to management and developers • Communicate with sales and account management teams about customer issues, support needs, and satisfaction • Provide proactive guidance to prevent recurring problems and improve system reliability • Maintain proficiency and required certifications on AccuWeather TV graphics systems • Maintain working knowledge of AccuWeather and other meteorological data • Test new software versions using current customer configurations and coordinate customer upgrades • Provide remote customer training on system operation, new features, and troubleshooting procedures • Travel occasionally to customer sites to install and configure systems, verify operation, and provide training • Support sales efforts by demonstrating AccuWeather TV products remotely and at customer sites and trade shows • Identify customer needs for upgrades, additional systems, or training and communicate opportunities to sales or account management • Provide technical training, guidance, and mentorship to new staff and sales team members • Coordinate support coverage during travel and other scheduled activities • Perform other duties as assigned

🎯 Exigences

• At least one year of professional experience supporting PC or Mac computers, software, or hardware required • Relevant education or extensive technical training may be considered in place of employment experience • Strong customer service skills • Ability to troubleshoot software and hardware problems, prioritize competing requests, and follow issues through to resolution • Ability to communicate technical information clearly to customers and colleagues with varying levels of technical knowledge • Ability to read and interpret instructions, technical documentation, procedural and policy manuals, and customer communications • Strong organizational skills and attention to detail • Ability to work independently while collaborating with support staff, sales, management, and developers • Availability to participate in assigned 24/7 on-call coverage, including evenings, weekends, and holidays • Ability and willingness to travel occasionally for demonstrations, installations, training, and trade shows • Experience with broadcast systems, graphics systems, or meteorological data preferred • Extended periods of work at a computer workstation using a keyboard and mouse • Ability to occasionally stand, walk, and lift or move equipment weighing up to 25 pounds • Specific vision abilities including color vision, close vision, and ability to adjust focus

🏖️ Avantages

• Remote support setting available • Reasonable accommodation for individuals with disabilities • Equal employment opportunity • Occasional travel for product demonstrations, system installations, customer training, and trade shows