Senior Account Manager

🕒 il y a 25 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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Acrisure

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2013

💼 Conseil

🏥 Santé

📣 Marketing

Consulting • Healthcare • Marketing

Acrisure est une entreprise qui propose une large gamme de solutions d'assurance, de gestion des risques et de services financiers. Elle offre des assurances personnelles, des prêts hypothécaires, des assurances professionnelles et des services d'avantages sociaux aux employés, ainsi que des ressources de cybersécurité et de gestion informatique. Acrisure est reconnue pour étendre ses capacités de réassurance à l'international et a remporté des distinctions telles que le prix de "Courtier de l'année". L'entreprise est également impliquée dans des actions communautaires et des partenariats, notamment avec les Pittsburgh Steelers. Acrisure s'engage à fournir des solutions innovantes et à maintenir un leadership fort dans l'industrie.

Description

• Serve as the primary relationship manager for assigned strategic client accounts • Build and maintain strong partnerships through regular communication, business reviews, and proactive account management • Lead client onboarding activities and support successful implementation and transition of new accounts • Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments • Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions • Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction • Facilitate client meetings, operational reviews, and strategic planning discussions • Maintain accurate account documentation, service plans, and client communications • Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance • Support client retention initiatives by delivering exceptional service and fostering long-term partnerships • Perform additional duties and projects as assigned

🎯 Exigences

• 10+ years of experience in claims administration, claims leadership, or account management required • Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization required • Strong understanding of commercial claims operations and claims administration required • Experience managing complex client relationships and serving as the primary contact for strategic accounts required • Experience leading client implementations, account transitions, or ongoing service delivery initiatives required • Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial • Ability to build trusted relationships with executive-level clients and internal stakeholders • Excellent communication, presentation, negotiation, and problem-solving skills • Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities • Proficiency with Microsoft Office and CRM or account management systems beneficial

🏖️ Avantages

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. • Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. • Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. • Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.