Client Relationship Manager

Emploi pas sur LinkedIn

🕒 il y a 3 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Activate Group Limited

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2015

🚘 Automobile

🏭 Fabrication

🛡️ Assurance

Automotive • Manufacturing • Insurance

Activate Group Limited est un fournisseur de services de gestion d'accident axé sur la technologie qui collabore avec les principaux assureurs et opérateurs de flotte au Royaume-Uni. L'entreprise se concentre sur la fourniture de parcours de réclamation et de réparation efficaces et économiques, gérant tout depuis la première notification de sinistre (FNOL) jusqu'à la gestion des réparations et la récupération de véhicules. Avec un engagement à optimiser les processus de réclamation grâce à la technologie et un vaste réseau de réparation, Activate Group vise à réduire les temps d'arrêt et à gérer les coûts pour ses clients, tant pour les lignes personnelles que commerciales.

Description

• Manage and grow key motor insurance and broker client relationships • Ensure exceptional service delivery across departments in alignment with operational and strategic goals • Lead current client engagement, including performance reviews, service innovation and continuous improvement delivery • Identify commercially viable growth opportunities and introduce additional company and group services • Own and manage strategic relationships with multiple stakeholders within current client accounts • Understand clients’ business models, claims processes, cost drivers and strategic priorities, tailoring service offerings accordingly • Lead service and performance reporting reviews and create related presentations and reports • Attend industry events with clients to promote Activate Collision Solutions and strengthen relationships • Represent Activate Collision Solutions in client-facing forums, senior reviews, external events and strategic planning sessions • Act as a senior escalation point for complex client issues and ensure high-quality resolution • Deliver client portfolio retention, profitability and growth against revenue, margin and volume targets • Lead contract renewals, commercial negotiations and tender responses • Monitor market trends, regulatory changes and competitor activity to inform account strategy • Track performance against KPIs and translate analysis into commercial action • Lead regular service reviews and performance reporting to ensure SLAs and client expectations are met or exceeded • Collaborate with internal teams to ensure seamless, high-quality service delivery • Drive continuous improvement in service quality, efficiency and customer outcomes • Support development of bespoke solutions for insurer and broker clients • Anticipate delivery risks, remove barriers and keep progress and clients informed • Lead according to the Activate Group Leadership Competency Framework: Win Together, Strive for Better and Make It Happen

🎯 Exigences

• Proven experience in customer account management with motor insurer and broker clients • Strong understanding of motor claims, repair networks, and the accident management lifecycle • Demonstrable track record of retaining and growing major accounts, delivering revenue and margin targets • Proven success in contract renewals and negotiations • Excellent stakeholder management and communication skills, with the ability to influence and build trust at multiple levels • Commercial awareness and analytical ability to turn data into action • Experience presenting to external stakeholders and managing complex, high-value strategic partnerships • Confident leading service reviews and presenting performance reporting, with strong data literacy (e.g. Excel, Power BI, CRM reporting tools) • Proficiency in CRM systems, reporting tools and Microsoft Office packages (PowerPoint, Word etc.) • Awareness of relevant regulatory and compliance requirements within the insurance and claims environment • A self-starter, focused on successfully achieving goals, with a can-do attitude • Flexible to travel to locations across the UK as required

🏖️ Avantages

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone • Genuine development and progression opportunities • Regular feedback and career planning • Team events and company-wide celebrations • Supportive culture and tools to do your best work

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV