Government Travel Consultant

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ADTRAV Travel Management

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1977

💼 Conseil

📦 Logistique

✈️ Tourisme

Consulting • Logistics • Travel

ADTRAV Travel Management est une entreprise qui fournit des logiciels et des services de gestion de voyages aux organisations d'entreprise et gouvernementales, avec pour objectif de rendre les voyages aussi simples et efficaces que possible. Ils proposent une suite complète d'applications adaptées aux besoins des programmes de voyage modernes, ainsi qu'un accès 24h/24 et 7j/7 à des agents de voyage expérimentés, une expertise et un accompagnement pour divers types de voyages tels que l'hébergement, les événements et les programmes globaux. L'engagement d'ADTRAV envers le service client se reflète dans leurs taux élevés de satisfaction des voyageurs et leurs services de conseil dédiés.

Description

• Answer calls and emails promptly for new travel arrangements and itinerary changes • Use Sabre to book and issue airline, hotel, car, and other reservations • Maintain account knowledge and check queues daily for ticket accuracy and completion • Maintain non-stop programs, preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and send international travel quotes • Analyze fare rules, restrictions, non-refundable conditions, Open Skies, and FAA rules • Meet management-defined KPIs, productivity targets, transaction goals, attendance, and schedule requirements • Communicate with airlines regarding flight changes, seating, and upgrades, and update clients • Follow ADTRAV policies, procedures, and approved traveler-service workflows • Deliver excellent customer service, identify traveler issues, and resolve problems • Collaborate with agents and employees to gather information and service travelers • Participate in ongoing industry training • Maintain effective relationships with employees, partners, vendors, and clients • Maintain confidentiality and perform other duties as assigned

🎯 Exigences

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international experience is a plus • Experience booking travel for government clients required • Experience using a GDS system; Sabre required, Amadeus a plus • Knowledge of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement • Strong computer and typing skills, including rapid navigation between programs and shortcut-key use • Demonstrated ability to learn and use technology, multiple applications, and multiple monitors simultaneously • Ability to consistently deliver excellent internal and external customer service • Experience with Microsoft Office Suite, including Outlook, Word, and Excel • Excellent English written and verbal communication skills • Excellent listening skills and ability to clarify traveler needs • Strong attention to detail, accuracy, and quality • Ability to manage multiple priorities and complete tasks with minimal supervision • Strong organizational and problem-solving abilities • Ability to communicate ideas clearly and receive feedback and direction • Professional and positive demeanor; ability to work cooperatively • Ability to work remotely and meet company home-office requirements • Ability to sit and work at a computer for extended periods • Ability to maintain confidentiality of company and client information • Availability for a Monday–Friday schedule between 7 a.m. and 7 p.m. CT, with some weekends and holidays as needed • Ability to pass credit, criminal, and/or employment-reference background checks • U.S. citizenship required by contract; proof required upon hire • Ability to pass the government clearance process required by clients

🏖️ Avantages

• Quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO • Remote work / home-office arrangement