Service Delivery Director

🕒 il y a 1 mois

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

💵 $174 525 - $290 875 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 8%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Agilent Technologies

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

🍽️ Alimentation et boissons

🏥 Santé

💼 Conseil

💰 €500 000 000 Post-IPO Debt en 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies est un leader mondial dans le domaine des instruments analytiques et de laboratoire. L'entreprise propose une gamme diversifiée de produits et de solutions, notamment en chromatographie en phase gazeuse et liquide, spectrométrie de masse, fournitures de laboratoire, ainsi que logiciels et informatique. Agilent dessert divers secteurs, tels que la biopharmacie, le contrôle des aliments et boissons, le diagnostic clinique et les tests environnementaux. De plus, Agilent offre des services complets de gestion de laboratoire, de maintenance et de réparation d'instruments. L'entreprise met un fort accent sur l'avancement de la science grâce à des solutions durables et soutient la recherche en génomique, pathologie et cancer avec des technologies avancées.

Description

• Drive profitable growth, operational excellence, and customer satisfaction across Agilent's service organization • Lead field service operations and develop high-performing service teams • Deliver service business performance, including revenue growth, profitability, margin improvement, and operational efficiency • Increase service contract renewals, service attachment rates, lead generation, and revenue recognition • Manage P&L objectives through financial planning, forecasting, and resource management • Reduce service delivery costs while maintaining customer satisfaction and service quality • Monitor business metrics to drive continuous improvement and decision-making • Champion a customer-centric service culture and improve customer loyalty • Develop service solutions, delivery models, and support processes • Improve service quality, responsiveness, and customer satisfaction • Engage strategic customers and resolve escalated service issues • Lead installation, maintenance, repair, calibration, qualification, and support of Agilent and non-Agilent products and systems • Establish operational standards, performance expectations, and best practices • Optimize workforce planning, resource allocation, and service execution • Drive operational excellence, process optimization, and scalability initiatives • Lead, develop, and inspire Field Service Engineers, Service Technicians, and service leaders • Build succession plans and leadership pipelines • Partner with Sales, Commercial Operations, Customer Success, Technical Support, Marketing, Quality, Regulatory, and Business Unit leaders • Collaborate across regional and global organizations and support acquisitions, product launches, and organizational transformations • Ensure compliance with company policies, regulations, customer site access requirements, and industry standards • Promote safety, integrity, and operational compliance

🎯 Exigences

• Bachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline • Minimum of 5 years of experience leading people, programs, projects, or business functions • Demonstrated leadership experience managing service, operations, technical support, or field service organizations • Experience managing budgets, operational performance, and business financials • Strong understanding of customer service operations, field service management, and business performance metrics • Proven ability to lead through change and drive organizational transformation • Ability to travel as needed • Must consent to and meet Agilent-approved customer and vendor credentialing requirements • Ability to satisfy requirements that may include proof of identity, certifications, training records, immunizations, and health and safety compliance documentation • Experience leading geographically dispersed or multi-site service organizations • Prior ownership of P&L or significant operating budgets • Background supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments • Experience implementing Lean, Six Sigma, or operational excellence programs • Track record of building high-performing teams and driving measurable business outcomes

🏖️ Avantages

• Bonus eligibility • Stock eligibility • Benefits • Option to work remotely • Choice of company car or reimbursement for personal vehicle usage in the US • Professional development opportunities • Coaching and mentoring • Travel support as needed

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