Process Strategy and Optimization Manager

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $129 000 - $152 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Airbnb

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity en 2020-12

B2C • eCommerce • Hospitality

Airbnb est une place de marché en ligne mondiale qui met en relation des personnes cherchant un hébergement avec des hôtes proposant des options de logement uniques et variées, souvent dans des propriétés résidentielles. Les utilisateurs peuvent réserver des espaces allant d'appartements d'une chambre entière à des maisons complètes et des hôtels de charme. Airbnb propose également des expériences, permettant aux invités de réserver des activités organisées par des locaux, offrant ainsi une expérience de voyage authentique.

Description

• Drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. • Lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. • Translate operational needs into product, policy, and system requirements. • Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains. • Lead cross-functional project teams to deliver initiatives on time and within budget. • Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

🎯 Exigences

• Bachelor's or Master’s degree in Engineering, Science, or a related field (Engineering preferred). • 10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery. • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations. • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs. • Experience implementing quality assurance frameworks and process governance to maintain high operational standards. • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment. • Strong organizational, project management, and stakeholder communication skills. • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.

🏖️ Avantages

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.