Field Service Technician

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🕒 il y a 1 mois

🎰 Nevada – Distant

🎰 Nevada – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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AirClean Systems

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1992

🏥 Santé

🏭 Fabrication

☁️ SaaS

Healthcare • Manufacturing • SaaS

AirClean Systems est un fabricant d'équipements de gestion de l'air en laboratoire. AirClean propose des hottes, des postes de travail et des enceintes, comprenant des cabinets de sécurité biologique, des hottes aspirantes sans conduit, des hottes à flux laminaire, des postes de travail PCR, des enceintes médicales et médico-légales, des solutions de confinement de poudres, des enceintes autoportantes et sur mesure, ainsi que divers accessoires. L'entreprise met l'accent sur les technologies de purification de l'air écologiques, la surveillance en temps réel des filtres et du flux d'air, la filtration avancée et la détection des gaz, et des produits pour la protection de l'opérateur, la protection des processus et les environnements propres ISO 5. Fondée en 1992, elle sert des laboratoires, des clients médicaux, de santé publique, de réponse d'urgence, et industriels avec des produits tels que les hottes aspirantes sans conduit Endeavour, les bancs propres à flux laminaire en polypropylène, et les postes de travail PCR, ainsi que des services comme le remplacement de filtre et le support produit.

Description

• The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. • This position requires 100% travel and serves as the primary face of the company to customers. • Success in this role depends on: delivering an outstanding on-site customer experience at every interaction, executing service work with urgency, professionalism, and technical excellence, along with completing all service documentation accurately, thoroughly, and in a timely manner. • You will serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience. • You will build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise. • You will respond to customer needs with care and understanding, ensuring minimal disruption to their operations. • You will perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S. • You will troubleshoot and resolve technical issues via phone, email, and in-person visits. • You will ensure all equipment is operating safely and in compliance with company and regulatory standards. • You will complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks. • You will ensure documentation is submitted same-day as the on-site visit. • You will maintain organized and accurate records in the Service Department's central systems. • You will maintain accurate inventory of company-owned tools, equipment, and spare parts. • You will track and report usage, replenishment needs, and discrepancies. • You will support service quality initiatives and customer satisfaction goals. • You will provide valuable feedback from the field to improve products, service processes, and customer experience.

🎯 Exigences

• High school diploma or equivalent • 1–3 years of experience in a technical or medical device service environment (or equivalent) • Strong communication skills (verbal and written) with a customer-first mindset • High level of computer proficiency (MS Office, ERP systems) • Proven ability to manage documentation with speed and accuracy • Strong attention to detail and organizational skills • Valid driver's license with a clean driving record. • Associates Degree in related field or equivalent (Preferred) • Experience working in hospital, clinical, or repair environments (Preferred)

🏖️ Avantages

• Compensation package includes health insurance • dental insurance • vision insurance • life insurance and Teladoc following an introductory period. • Also, a 401K plan with employer contribution is offered. • The Company offers paid time off and paid holidays.