Digital Pathology Field Service Engineer

🕒 il y a 1 mois

🏛️ District of Columbia, New York, +3 états de plus – Distant

🏛️ District of Columbia – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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TD SYNNEX

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1980

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

TD SYNNEX est un distributeur mondial de produits et de services informatiques, offrant une large gamme de solutions technologiques pour favoriser la transformation des entreprises. Ils proposent des solutions avancées dans les data centers, le cloud computing, l'IoT, le réseautage, la sécurité, et plus encore, à destination des entreprises et des marchés de la clientèle. Leurs offres incluent un assortiment unique de plus de 150 000 produits, couvrant les PC, les téléphones mobiles, les appareils électroniques grand public et d'autres dispositifs innovants. TD SYNNEX se spécialise également dans les solutions audiovisuelles professionnelles, la distribution de logiciels de conception via leur division Datech, et les composants informatiques avancés via leur division Global Computing Components. L'entreprise met l'accent sur la fourniture de solutions complètes grâce à leur vaste portefeuille et à leur expertise dans les infrastructures informatiques modernes, l'analyse et les technologies collaboratives.

Description

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. – Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards. • Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS). • Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. – Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. – Operate with a flexible schedule, including evenings, weekends, and on-call rotations. – Escalate complex or recurring issues through established channels & procedures for swift resolution. • Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. – Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law – Manage company resources—tools, parts, and inventory—efficiently. – Adhere to documentation regulatory requirements and established industry quality standards. • Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

🎯 Exigences

• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred. • 2–3 years of field service or technical support experience in medical devices and laboratory automation. • Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN). • Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

🏖️ Avantages

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.