VP of Delivery

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Akka (formerly Lightbend)

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

🔌 API

🤖 Intelligence artificielle

☁️ SaaS

API • Artificial Intelligence • SaaS

Akka est une plateforme conçue pour créer et exécuter des applications réactives, élastiques, agiles et résilientes. Elle permet aux développeurs de créer des services transactionnels et durables tout en distribuant de manière transparente les données et la logique. Akka offre un SDK simple ainsi que des bibliothèques puissantes pour l'automatisation dans des environnements serverless, garantissant une haute disponibilité et des performances en temps réel pour des applications dans divers domaines, y compris l'inférence d'IA, l'analytique et l'edge computing.

Description

• The VP of Delivery owns the end-to-end customer experience: proof of concepts, onboarding, production operations, reliability, support, and the human relationships that turn a first deployment into a long-term partnership. • Every customer's production health, renewal posture, and reference-ability. • You know the names of the top accounts, the state of their environments, and the next three things we owe them. • Reliability as the customer experiences it. SLO commitments to customers, incident response, change management, and the operational rituals that keep customer workloads running. • You hire, develop, and hold the bar for the people who are physically in the room (or on the call) with our customers. • You make sure our product and the way we deliver it actively help them maintain their own compliance posture. • You are the highest-fidelity signal in the company about what our customers actually need next, and you make sure that signal lands.

🎯 Exigences

• Has run a high-reliability managed service — meaning real production workloads, real on-call, real SLAs with teeth — for regulated or security-sensitive customers. • Background that includes time as an SRE, platform engineer, or solutions architect — not just management. • Has led delivery, customer engineering, TAM, or managed-services orgs at a company selling to regulated enterprises (financial services, healthcare, public sector, critical infrastructure, or similar). • Has worked across multiple compliance regimes that customers care about — SOC 2, ISO 27001, HIPAA, FedRAMP, DORA, EU AI Act, or equivalents. • Has built and scaled a delivery organization through a stage transition (e.g., from founder-led delivery to a real org, or from one region to multi-region).

🏖️ Avantages

• A transparent, distributed work environment with a strong focus on work-life balance • Challenging work that interacts with innovative applications used by millions. • A collaborative culture that attracts the 'brightest minds' in the technology community.