Senior Engagement Manager – EU

Emploi pas sur LinkedIn

🕒 il y a 5 mois

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Albert Invent

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

🤖 Intelligence artificielle

🧬 Biotechnologie

🔬 Science

💰 Seed Round en 2023-06

Artificial Intelligence • Biotechnology • Science

Albert Invent est une plateforme de bout en bout qui numérise la synthèse, la formulation et la science des matériaux à l'ère de l'IA. Elle combine des capacités telles que la gestion des stocks, les cahiers de laboratoire électroniques (ELN), les systèmes de gestion des informations de laboratoire (LIMS) et l'intelligence réglementaire pour rationaliser les processus de recherche et développement. Reconnue par des milliers de chimistes dans 36 pays, Albert Invent améliore la productivité et accélère l'innovation en recherche chimique grâce à l'utilisation des technologies avancées d'IA et d'apprentissage automatique.

Description

• As a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers. • You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized. • You will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources. • Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully. • Build and manage deployment schedules, tracking progress against milestones. • Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training. • Anticipate risks, proactively resolve issues, and escalate when necessary. • Ensure delivery outcomes are translated into measurable customer value. • Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies. • Own the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor. • Develop and execute customer success plans aligned to business transformation outcomes. • Drive product adoption across scientific and operational workflows.

🎯 Exigences

• 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services. • Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus. • PMP and/or CAPM certification a plus. • Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes. • Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders. • Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred. • Ability to analyze customer data and use insights to drive decisions and actions. • Familiarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required. • Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. • Experience in nurturing long-term (multi-year) partnerships is essential. • Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives. • Strong understanding of R&D IT ecosystems: ELN/LIMS, PLM, ERP, and analytics tools. • Ability to travel ~20 to 50% (North America and Europe).

🏖️ Avantages

• We love distributed teams. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe. • We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.