Account Manager – Freight Operations

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 44%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Alpha Staffing and Recruiting

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11 - 50 employés

Fondée en 2023

📦 Logistique

🎯 Recrutement

Logistics • Recruitment

Alpha Staffing and Recruiting est un cabinet spécialisé de recrutement et de placement, dédié au secteur de la logistique et de la supply chain. L’entreprise identifie et place des talents dans les opérations, les fonctions commerciales et les fonctions support (notamment carrier sales/brokerage, opérations, account management, comptabilité et support administratif) grâce à des équipes de recrutement nationales et à des équipes dédiées d’offshore staffing. Forte d’une approche fondée sur la relation et d’une solide expérience du secteur, Alpha propose un accompagnement de bout en bout : définition des besoins et cadrage, sourcing et entretiens, accompagnement à l’onboarding et collaboration continue. L’entreprise accompagne à la fois ses clients recruteurs (entreprises de logistique et sociétés de brokerage) et les candidats à la recherche d’une carrière dans la logistique.

Description

• Own the daily operations for assigned customer accounts and serve as the primary point of contact for customers, carriers, and internal teams • Manage a personal book of operations, overseeing shipment execution from quoting through delivery and paperwork completion • Book and coordinate carriers for primarily over-the-road freight, including dry van, flatbed, and occasional box truck shipments • Source, vet, and onboard carriers using company tools and established internal compliance processes • Quote new lanes and respond to changing customer transportation needs • Coordinate pickup and delivery appointments, updates, exceptions, and required documentation with carriers and customers • Verify shipment paperwork, including proof of delivery and invoicing-related documents, and identify discrepancies • Monitor internal and external vendor KPIs and own service quality, communication, and operational performance • Manage approximately 10–15 shipments per day • Grow existing accounts through account management, business discussions, and identification of expansion opportunities • Identify customer pain points and recommend solutions to streamline freight operations, improve service, and increase shipment volume • Provide operational direction to Logistics Coordinators on track-and-trace activity, document uploads, and priorities • Respond to carrier delays, service failures, rate changes, documentation discrepancies, and customer escalations • Maintain timely and professional phone and email communication with customers, carriers, and internal stakeholders

🎯 Exigences

• Proven experience in freight brokerage, transportation operations, logistics account management, or a comparable cradle-to-grave freight role • Strong working knowledge of over-the-road freight operations, particularly dry van and flatbed; experience with box truck freight is a plus • Demonstrated ability to book carriers, quote freight, coordinate shipments, resolve service issues, and manage customer expectations • Experience using freight-industry tools such as DAT, Truckstop, Carrier411, MyCarrierPackets, Macropoint, or comparable systems • Familiarity with carrier compliance, insurance verification, carrier onboarding, and documentation review • Ability to manage multiple active shipments and priorities in a fast-paced environment while maintaining attention to detail • Strong written and verbal communication skills, including the ability to prepare clear customer updates and handle sensitive operational conversations • Practical problem-solving ability, sound judgment, and comfort making decisions during time-sensitive freight situations • A proactive, customer-focused mindset with the ability to identify opportunities to improve and grow existing accounts • Ability to learn new systems and transportation requirements quickly • Experience managing a portfolio of existing freight customers and expanding account volume through relationship management • Experience working in a high-volume freight brokerage or third-party logistics environment • Familiarity with an internal or proprietary transportation management system • Prior experience providing operational direction or support to coordinators or junior operations staff • Exposure to specialized, time-sensitive, or unfamiliar freight scenarios and the ability to research solutions independently

🏖️ Avantages

• Expected schedule: 8:00 AM–5:00 PM • Training will be provided on internal systems and processes

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