Partner Experience Manager

🕒 il y a 1 mois

🏄 California, Illinois, +5 états de plus – Distant

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $160 000 - $185 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 1%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Alteryx

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🏥 Santé

🏭 Fabrication

Consulting • Healthcare • Manufacturing

Alteryx est un fournisseur de premier plan de solutions d'analytique d'entreprise qui permettent aux organisations de libérer des informations précieuses à partir de leurs données. Grâce à sa plateforme d'analytique pilotée par l'IA, Alteryx automatise les processus de préparation, d'analyse et de reporting des données, rendant l'analytique accessible aux utilisateurs de tous niveaux de compétence. La plateforme offre des fonctionnalités telles que l'enrichissement de données, la modélisation prédictive et l'intelligence géospatiale, permettant aux entreprises d'améliorer l'efficacité opérationnelle et de favoriser une prise de décision éclairée dans divers secteurs, y compris les services financiers, le commerce de détail, la santé et la fabrication.

Description

• Serve as the business owner for the Partner Portal, owning its business roadmap, experience priorities, governance model, adoption objectives, and alignment to Partner Program and route-to-market priorities • Own Partner Portal content governance and curation, including content standards, taxonomy, audience targeting, approval authority, publishing oversight, content lifecycle management, and removal or archival of outdated materials • Own the business roadmap for Partner Portal and partner lifecycle experience improvements across onboarding, support, self-service, content access, and visibility touchpoints • Define business priorities, intended partner experience, and partner-facing acceptance criteria for modernization of the Partner Portal and related partner interactions • Define role-based access, entitlements, audience targeting, content discoverability, and content governance across partner types, user roles, and lifecycle stages • Identify and prioritize experience improvements across partner enrollment, onboarding, approval, support intake, and partner-facing workflows • Define business priorities for self-service capabilities, including portal-enabled onboarding, support, quoting, ordering, role-based transaction access, and future digital interactions • Represent the Partner Portal business and partner experience in IT initiatives involving quote-to-order, case management, partner self-service, content access, and related capabilities • Identify and prioritize partner and internal user friction and translate findings into scalable process, workflow, system, or content-access improvements • Gather and synthesize partner feedback from surveys and targeted input channels; translate findings into prioritized experience needs and track follow-through • Lead structured Voice of Partner activities, including the annual partner survey and targeted feedback channels • Support Partner Advisory Board planning and follow-through, including developing questions and materials, synthesizing feedback, identifying recurring themes, and tracking actions • Define and monitor metrics for adoption, process efficiency, support visibility, ease of doing business, and partner experience impact

🎯 Exigences

• 6+ years of experience in partner operations, channel operations, partner experience, business systems, GTM operations, or related roles • Proven ability to improve partner, customer, or external user journeys across digital, workflow, and process touchpoints • Ability to translate business needs into scalable processes, workflows, business requirements, and system capabilities • Experience working cross-functionally with business stakeholders, technical teams, and GTM functions • Familiarity with Salesforce CRM, Salesforce Experience Cloud, partner portals, PRM systems, or comparable external-user platforms • Strong process design, requirements development, change management, and stakeholder management skills • Experience leading structured partner or customer feedback efforts, including surveys, advisory forums, and qualitative input • Strong written communication, prioritization, and cross-functional influence skills • Demonstrated ability to use AI-enabled tools responsibly to improve productivity, synthesize information, draft communications, analyze business inputs, and accelerate day-to-day execution • Background supporting partner-led, channel-led, distributor-led, ISV, or ecosystem go-to-market motions • Hands-on exposure to partner portals, role-based access, entitlements, case management, onboarding workflows, support intake, or self-service transaction experiences • Familiarity with quote-to-order, commercial operations, partner operations workflows, or transaction-related partner experiences • Experience in SaaS, analytics, cloud, AI, or ecosystem business models

🏖️ Avantages

• Bonus • Equity • Benefits for all Associates • Diverse, equitable, and inclusive workplace